Best of Teleworking: Customer Success in Working Remotely

Julie Zellman

by Julie Zellman, Marketing Communications Coordinator, LifeSize

The travel season is upon us. With the hustle and bustle of the holidays, I started thinking about our customer success stories this past year. Namely, companies who have been able to reduce travel by empowering employees to work from home or other remote locations, otherwise known as “teleworking”.

Here are three companies who got it right and encouraged their employees to telework using HD video conferencing technology:

DevFactory: DevFactory is a software development factory that offers software production services for clients all over the globe. When a client needs a bug fix or performance enhancements, DevFactory is ready and willing to get the job done – efficiently and affordably. Because the company has clients across the globe in Europe, Southeast Asia, South America and Dubai, to name a few, they implemented a video communications model to bridge the gap between remote offices. Additionally, employees have the option to work from home and telecommute to meetings, if they prefer.

Schuco: Based in Bielefied, Germany, Schuco is a leading provider of building shells, windows, doors, façade elements and solar solutions. The company currently has branches in 75 countries and a workforce of 5,000. With such a dispersed workforce, Schuco’s employees telework all over the globe, using HD video for calls with international branches and company-wide meetings. Previously, days were lost for travel. Now employees can live in the country they want, while still being connected to the company at large, even from home or a remote office. Very cool and VERY green.

Anglian Home Improvements: Anglian Home Improvements is a UK business that has been selling home renovation products for over 40 years. The company uses LifeSize video communications every day, connecting remote sales teams, human resources, IT, operations, sales, executive staff and even outside vendors. Regardless of location, the company can come together for scheduled our ad-hoc meetings. Remote salespeople can live where their customers are located (or work from home) and, by communicating over video rather than traveling, can still be home in time for supper with their families.

Have a teleworking story of your own? Does your company encourage quality of life benefits and allow you to work from home when needed? Leave us a comment and share your story with us.

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