Posts Categorized: Customer/Case Study

What Is Customer Obsession?

I’m often asked to explain the difference between “customer service” and “Customer Obsession.” My simple answer is that customer service is a function of operating a business, while Customer Obsession requires a complete shift in the way we think about our customer relationships. At Lifesize, Customer Obsession is the foundation of our business and one… Continue ReadingBest Practices, Changing the Way the World Communicates, Cloud, Customer/Case Study, Features, Lifesize, People

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Extending the Reach of Healthcare with Lifesize Video Conferencing

The Texas Back Institute is one of the largest freestanding spine centers in the world with more than 200 employees and over a dozen clinics throughout the greater Dallas/Fort Worth, Texas, area. To help extend their care to patients unable to travel, physicians have started offering video consultations. We sat down with Jared Bares, IT… Continue ReadingCloud, Customer/Case Study, Healthcare, Lifesize

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WTF (Why The Face) and Other IT Reactions to Video Conferencing

We get a mix of reactions from IT pros when we present the idea of an easy-to-manage video conferencing solution. And for good reason—for the better part of a decade, video conferencing was an infrastructure headache that required persistent monitoring and hand-holding just to keep it working. For the believers, the introduction to cloud video… Continue ReadingCloud, Customer/Case Study, Features, Lifesize, Miscellaneous, People, Trends

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Place Your bets

Evolution Gaming specializes in providing immersive casino gaming experiences via real-time streaming from live studios. They’re the world’s largest b2b live casino provider focused on regulated markets and service online sites like William Hill®, 888poker™ and Unibet®. This multinational gaming corporation has offices in Latvia, Malta, Sweden and the UK as well as satellite studios… Continue ReadingCloud, Customer/Case Study, Lifesize, Travel

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How an intellectual property specialist group collaborates over video

The GEVERS Group is an international intellectual property specialist focused on the protection, management and exploitation of intellectual property rights, such as patents, trademarks, designs and domain names. They operate in over 180 countries across the globe with five offices in Belgium, three in France and two in Switzerland—employing over 250 people in total. We… Continue ReadingCloud, Customer/Case Study, Lifesize, Travel

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Lifesize Cloud: Wainhouse Research Tested

Wainhouse Research, one of the leading industry analyst firms, recently reviewed the Lifesize® Icon™ 400 and Lifesize Cloud. In its evaluation, the research team found that Lifesize Cloud is disrupting cloud-based video conferencing with its ad-hoc and scheduled video calling solutions. They covered several unique features, including multiparty support for up to 50 participants, unlimited… Continue ReadingCloud, Customer/Case Study, Features, Lifesize, Meeting Room, Mobility, Products, Technology

Evaluation of Lifesize Cloud