Posts Categorized: Features

What Is Customer Obsession?

I’m often asked to explain the difference between “customer service” and “Customer Obsession.” My simple answer is that customer service is a function of operating a business, while Customer Obsession requires a complete shift in the way we think about our customer relationships. At Lifesize, Customer Obsession is the foundation of our business and one… Continue ReadingBest Practices, Changing the Way the World Communicates, Cloud, Customer/Case Study, Features, Lifesize, People

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Chatting All Things Cloud with Cloud Moves TV at Cloud Expo

Cloud Expo is a wrap for 2016. Once again, it was another fantastic event as we got to hear over 500 industry leaders, including Deloitte, British Gas, the Home Office and Adidas-Group, discuss key business and technology topics surrounding the cloud. Our exhibit showcased Lifesize® Cloud and the latest Lifesize® Icon™ HD camera systems in… Continue ReadingCloud, Features, Lifesize

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The Importance of Interoperability

Imagine if your iPhone® could only communicate with other iPhones and all of your friends, family members and colleagues with Android™ phones were totally unreachable without your having to purchase an additional (expensive) product to talk to them. In today’s world, that type of scenario for mobile calling is unimaginable. Unfortunately, the video communications world… Continue ReadingCloud, Features, Industry, Lifesize, Mobility, Partners, People, Products, Technology, Trends, Unified Communications

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Continuing the Conversation Beyond the Meeting

If you are like me, you recognize that conference room standing team meetings are necessary to track progress, eliminate ambiguity and keep projects moving forward – or at least you recognize that’s their intention. But as attendees sit there (im)patiently while others discuss their issues and problems, striving to stay alert and attentive, there are… Continue ReadingCloud, Features, Lifesize, Technology

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Everybody, Let’s Chat Tonight!

The all-in-one collaboration solution of Lifesize Cloud is even more inclusive with the addition of group chat. Web, audio and video conferencing, chat, and the ability to record and share meetings—do it all with Lifesize Cloud. Lifesize Cloud Group Chat adds another level of collaboration – a text level. It further reduces barriers to team… Continue ReadingCloud, Features, Lifesize, Products, Technology

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WTF (Why The Face) and Other IT Reactions to Video Conferencing

We get a mix of reactions from IT pros when we present the idea of an easy-to-manage video conferencing solution. And for good reason—for the better part of a decade, video conferencing was an infrastructure headache that required persistent monitoring and hand-holding just to keep it working. For the believers, the introduction to cloud video… Continue ReadingCloud, Customer/Case Study, Features, Lifesize, Miscellaneous, People, Trends

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