Posts Categorized: People

What Is Customer Obsession?

I’m often asked to explain the difference between “customer service” and “Customer Obsession.” My simple answer is that customer service is a function of operating a business, while Customer Obsession requires a complete shift in the way we think about our customer relationships. At Lifesize, Customer Obsession is the foundation of our business and one… Continue ReadingBest Practices, Changing the Way the World Communicates, Cloud, Customer/Case Study, Features, Lifesize, People

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Productivity Tips from the Meeting Experts at Lifesize

We recently surveyed the Lifesize user base to learn more about the connection between video conferencing and productivity. Not surprisingly (at least to us), 98% of respondents agreed with the sentiment that improved communication and collaboration lead to improved productivity. By adding video conferencing to the meeting, relationships were marked as improved, the time required… Continue ReadingBest Practices, Lifesize, People, Trends

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The Importance of Interoperability

Imagine if your iPhone® could only communicate with other iPhones and all of your friends, family members and colleagues with Android™ phones were totally unreachable without your having to purchase an additional (expensive) product to talk to them. In today’s world, that type of scenario for mobile calling is unimaginable. Unfortunately, the video communications world… Continue ReadingCloud, Features, Industry, Lifesize, Mobility, Partners, People, Products, Technology, Trends, Unified Communications

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WTF (Why The Face) and Other IT Reactions to Video Conferencing

We get a mix of reactions from IT pros when we present the idea of an easy-to-manage video conferencing solution. And for good reason—for the better part of a decade, video conferencing was an infrastructure headache that required persistent monitoring and hand-holding just to keep it working. For the believers, the introduction to cloud video… Continue ReadingCloud, Customer/Case Study, Features, Lifesize, Miscellaneous, People, Trends

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