The Lifesize Admin Console can tell you a lot about your company and how you collaborate in the workplace. Not only does it give you a view into how your organization utilizes the Lifesize video conferencing solution, it also makes it easy to detect successful use cases and simplifies administration and troubleshooting.
Here are some tips and tricks to help you read between the lines and numbers that your admin console reports on. For more information, check out our admin how-to video series.
Average Call Time
The average call time can tell you a lot about the types of calls your organization is conducting. What we usually see with customers is low average call times during the initial trial (1–5 minutes) as teams try out their new video conferencing solution. After the initial adoption sets in, meeting rooms become utilized more and more and the average call time tends to grow in correlation to the number of calls being made (~30 minutes). But in the most successful cases, there comes a tipping point when users start having more ad-hoc meetings, leading to shorter call times while the number of calls being made continues to increase (15–20 minutes). This decrease in call time isn’t necessarily a red flag — it’s actually quite the opposite, as it tends to show a healthy adoption rate with more utilization at the individual user level.
Log in to the Lifesize Admin Console at manage.lifesize.com and locate your Average Call Time at the top of your dashboard.
From the dashboard, you can view a summary of live and past meetings in your account. Monitor live meetings in progress to ensure everything is running smoothly. You’ll see the name of each meeting along with the start time, number of participants, recording status, as well as if someone is presenting. From here, you can drill down into the meeting details for more comprehensive data about the meeting and its participants. Live meeting analytics are great for monitoring important meetings in real time so you can identify potential issues and resolve them quickly.
Locate Live Meetings from the top navigation on your dashboard at Dashboard > Live Meetings.
As an account administrator, you can keep an eye on connectivity health and pinpoint issues with live, interactive call graphs for each participant in a meeting. Call graphs provide detailed statistics, including video and audio bitrate, packet loss, jitter and resolution for both the primary video and the presentation video. This data is compiled on the summary page, which also includes source IP, operating system, browser and device for the participant. Whether it’s during an important meeting or afterward, analysis of call graph data can help you troubleshoot issues and correct them proactively.
Locate Call Graphs from the individual participant view of a live call at Dashboard > Live Meetings > Meeting Name > Participant Name > Call Graphs. Call Graphs can also be viewed for past meetings by navigating to Dashboard > Past Meetings > Meeting Name > Participant Name > Call Graphs.
This section of your admin console can help you identify power users within your organization. Power users are key when you’re looking for feedback on the solution. Not only are these users clearly handy with the tool, they can also be great champions for the technology and its associated benefits. Engaging with these individuals can help drive usage and adoption, and some will even lend a hand with onboarding. Your power users can identify ways to improve the video conferencing deployment as well as help determine whether the solution is truly performing to its fullest potential across your organization.
Locate a quick overview of top users from your dashboard’s User Totals or view and sort all users from Dashboard > User Totals > View All.
Room System Totals
The room system totals section displays room system utilization by meeting room. You can spot which particular meeting rooms or personal office room systems are being used or not, and finding out why some spaces are being preferred over the rest can help you to improve utilization. Do these rooms have better chairs? Are they better set up and connected than other rooms? Is there a way to expand and set up another meeting room in the same location? For sites that aren’t being used nearly as much, finding what systems to troubleshoot becomes as easy as clicking a button.
Locate a quick overview of top room systems from your dashboard’s Room System Totals or view and sort all room systems from Dashboard > Room System Totals > View All.
Minutes by Device
Being able to see minutes being spent on calls broken down by device type makes it easy to determine how your end users are utilizing the video conferencing tools available for their meetings. If there is a visible increase in calls being made on one device type, it might be worth talking to your Lifesize account manager to get hints and tips on how you can help your colleagues get the best from the available tools or identify whether it’d be worthwhile to invest in more video systems within your organization.
Locate Call Minutes Per Device by scrolling down on your dashboard. Use the interactive chart to view daily minutes per device.
Your account details list your allotted number of recording storage hours. The ratio of active to total recordings is an easy way to see how often your organization is using the recording feature and when it makes sense to upgrade or modify your plan type.
Locate Recording Hours from the Account Settings section of the admin console at Account Settings > Account Details > Recording Hours.
It’s important to remember that the admin console is here to serve you and is designed to make collaborating and meeting easier and more effective. The Lifesize admin console not only helps account admins set up and deploy the solution to their end users, it also serves as an outlet for proactive troubleshooting and identifying new growth opportunities for your teams.
Know of other ways your admin console helps your organization stay connected and collaborative? Share your story with us on social media.