While the term artificial intelligence usually connotes something along the lines of I, Robot, drones or a dystopia of complete automation (cue a real-time Black Mirror scenario), it’s actually not as scary as it may seem in popular culture.
In our recent blog about the future of video conferencing, Lifesize CTO Bobby Beckmann briefly touched on machine learning and how artificial intelligence has already started surfacing in the conference room. From background noise suppression and echo cancellation to voice and facial recognition, machine learning has already made huge strides in simplifying the way we communicate. But the real question is, how much more can AI do for the AV and video conferencing industries?
From an external communication and sales perspective, AI-enhanced collaboration tools have the potential to increase efficiency, speed up the discovery of new ideas and simplify the way we aggregate valuable information from customers. AI technology can transform the way sales teams interact with their current and future customers and help intelligently shape conversations to retrieve valuable feedback needed to keep the conversation going, according to an article by Salesforce. Imagine jumping on a quick video conference call and being able to intelligently pull relevant information based on AI prompts relative to the unique needs of the customer.
Internally, employees attending an average of 62 meetings a month will see huge lifts in their daily productivity and time efficiency. By letting software crunch the entirety of raw content, artificially intelligent devices have the potential to not only learn what is considered worth transcribing but also learn who is speaking when, automatically assign people tasks and send notifications to meeting members on things like elapsed time and who all is participating. No more watching a previously recorded meeting and wasting time finding the exact spot where small talk stops and the real meat of the meeting starts, no more missing important content being said to manually transcribe what’s being discussed and no more getting lost trying to match names to faces while the meeting progresses.
But it’s not just meeting participants who stand to benefit from AI. Frost & Sullivan recently talked about how AI can bring more reliability into the meeting room. By performing predictive analytics in the meeting room, IT can proactively monitor networks and endpoints, scan for performance anomalies and take corrective actions before users are affected in the meeting room.
Ultimately, AI-driven devices can make your conference rooms smarter and your meetings better in ways that you might never have thought of. Keep the conversation going on social media. Let us know how you think AI will influence the future of your work life.
