The channel is growing at Serenova. Since the launch of our formal Channel Partner Program in...

We recently surveyed the Lifesize user base to learn more about the connection between video conferencing...

Times have changed. Gone are the call center days of long rows of desks with agents...

Nirvana—it’s been called complete peace or a safe, happy and quiet place. You may think it’s...

We’ve all heard the saying “the customer is always right.” The idiom has been adopted around...

Serenova recently launched CxEngage, our new contact center-as-a-service platform built and run entirely on Amazon Web...

In the month since we unveiled CxEngage, we have received an overwhelming, positive response from the...

Just over two years ago, our team at Serenova realized the contact center market was facing...

What do you have going on next week? The usual meetings, project deadlines and weekly happy...