It’s a bird. It’s a plane. No, it’s Super Agents! And they’re gearing up for the most anticipated and attended event in the industry. salesforce.com’s Dreamforce 2013 conference, held at San Francisco’s Moscone Center, is where you’ll find the LiveOps team of Super Agents next week. If you’re ready to start your contact center adventure, booth W114 is the place to begin.
Earlier this year, Marc Benioff, CEO of salesforce.com, asked for brands to join the customer company revolution. LiveOps has played a key role in this revolution for more than a decade. We are also taking it one step further by enabling a new breed of agents – Super Agents – that are required to address the customer service and sales needs all companies face in the wake of the social/mobile revolution. These corporate brand ambassadors are able to provide exceptional customer service through traditional, social and mobile communication channels, helping brands monetize and increase the value of every customer contact. Want to know more about more about enabling your own group of Super Agents? There are a number of ways you can connect with us at the event:
Visit Our Booth – Stop by booth W114 in the Cloud Expo for a demonstration of our latest LiveOps for Salesforce product release, with industry-leading functionality, such as lead-to-call auto uploader with one-click, preview and progressive dialing, real-time screen pops, embedded screen and voice recording, as well as powerful management dashboards. Our Super Agents will also provide free personalized Sales Performance and Service Performance Assessments.
- Schedule a meeting with one of our Super Agents today for a demo of LiveOps for Salesforce and a free sales performance or service performance assessment.
Attend Sessions – We’re participating in two sessions at Dreamforce 2013. Register now before seats fill up!
- “Press 1 for CTI Success: Building a Call Center in 60 Minutes” – Monday, November 18, from 10 – 11 a.m. at the Palace Hotel, Ralston Room – LiveOps’ joint customer with salesforce.com, SonicWall, will speak on the panel. Register now: https://dreamevent.my.salesforce.com/apex/ActivityList#a093000000XPpYlAAL
- “Roundtable Session: How Sales Ops Can Grow Revenue with the Right Data Strategy” – Wednesday, November 20, from 10 – 11:30 a.m. at the Hilton San Francisco Union Square, Franciscan A / B / C – Maile Hooser, customer success manager for LiveOps, will be presenting. Register now: https://dreamevent.my.salesforce.com/apex/ActivityList#a093000000XdvOTAAZ
Join Us for Lunch – We’re sponsoring a Lunch Table Talk on Tuesday, November 19 from 11:30 a.m. – 1:30 p.m. in the main lunch tent in the Yerba Buena Gardens. We encourage all Dreamforce attendees interested in learning more about “True Cloud Multichannel + Social Desktop with Salesforce” to stop by.
Go Social – For live updates from the show floor, follow us on Twitter or find us on Facebook, Google+ and LinkedIn.
See you next week, and don’t forget your cape!
– Ann Ruckstuhl, SVP and CMO, LiveOps