By Vasili Triant

It’s been almost a year since we announced our divestiture from LiveOps Inc. to become an independent software company. And what a year it has been! We’ve built out new and refreshed teams, put in place new infrastructure, delivered an all-new, built from the ground up CCaaS solution with CxEngage, and recently announced our rebrand to Serenova.

Through all of that, we’ve maintained two promises to the industry: we will disrupt the contact center market with our innovation and we will be laser-focused on delivering the customer service and support that our customers need to do the same for their customers. I’m proud to say that those efforts have been recognized and validated by Gartner naming Serenova a Challenger in the 2016 Magic Quadrant for Contact Center-as-a-Service (CCaaS). You can see the full report here.

For the team at Serenova, it’s highly rewarding to be recognized by the analyst community, and we’re particularly happy that we fared so well in the prestigious Magic Quadrant – one of the most exhaustive product and company evaluations we participate in. Being placed in a spot that demonstrates our disruptive approach is the result of hard work and dedication of a top-notch team. It’s a testament to the Serenova solutions that are being adopted and deployed in some of the largest, multi-national environments in the world.

Congratulations to the Serenova team for this recognition, and thank you to our customers and partners who continue to support Serenova and push us to be our very best each and every day.

While we’re celebrating the results of the Gartner Magic Quadrant, we have no plans to slow down on our commitment to be the very best and most reliable contact center solution for our customers.  Serenova’s new mission is to simplify every aspect of the customer experience, from front office to back, to make life easier for you, your customers and your employees. And we’re building that world with software that connects data, people, and brands for brighter interactions, insights, and outcomes.

It’s exciting times in the CCaaS market and an exhilarating time to be at Serenova! We’re looking forward to sharing our future plans and successes as we head into 2017. Stay tuned for more…