Summary of “The Contact Center Update and Forum” session at VoiceCon 2010.
Over half of the 140+ attendees at the session use home agents as part of the contact center operations today.
Considerable interest was shown about the use of SaaS-based Contact Centers.
In case you’ve been living under a rock for the past six months, it’s clear that remote work and distributed teams are here to stay, even after the pandemic recedes. While some workers will gradually find their way back to in-person (office or otherwise) workplace settings, this is just the on-ramp to the highway of working from anywhere for many others.
