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AI-Powered Contact Center

Add even more intelligence to the human-centric contact center.

Drive productivity, improve customer experience and unlock significant cost savings by adding a self-service, AI-powered virtual agent to your CxEngage deployment.

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Ai Powered Contact Center with Lifesize
AI in Every Interaction Phase

Implement AI for CX success.

AI is becoming a vital component of the contact center toolkit. Don’t know where to start? With cutting-edge CxEngage partnerships and integrations, we make it easy.

Pre-Call Self-Service

Use our omnichannel virtual assistant powered by Omilia conversational AI to provide effective and efficient self-service customer care experiences across all channels, including IVR, web chat and SMS. Let agents reserve their time and skills for more strategic customer tasks that require intuitive human reasoning.

Mid-Call Support

Leverage AI to support your agents during calls. Rapidly transcribe interactions, evaluate agents and improve customer experience quality through agent assist.

Post-Call Analysis

Sort through performance evaluation and AI suggestions to flag learnings, feed into agent performance reviews, make adjustments and plan for future training.

Call Routing

Lean on AI to engage the right agent(s) who are skilled and specialized to handle a call or specific customer issue with a higher level of service.

Customer service agent supported by Ai
Why Lifesize?

Communications that help organizations thrive.

Our intuitive, customizable cloud contact center software and video meeting solutions provide secure, scalable and delightful work experiences that help you achieve your organizational goals – whatever they may be.

  • Trusted and secure
  • Better business outcomes
  • Happier, more productive workplaces
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Gartner Peer Insights

“Nearly infinitely moldable to fit your contact center needs.”

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Gartner Peer Insights

“Impressed, and such a great team to partner with.”

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Gartner Peer Insights

“Very happy with the implementation in our contact center.”

Join leading organizations around the world serving customers with Lifesize contact center solutions.

Work better with the latest trends and tips.

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