AI-Powered Contact Center
Add even more intelligence to the human-centric contact center.
Drive productivity, improve customer experience and unlock significant cost savings by adding a self-service, AI-powered virtual agent to your CxEngage deployment.
AI in Every Interaction Phase
Implement AI for CX success.
AI is becoming a vital component of the contact center toolkit. Don’t know where to start? With cutting-edge CxEngage partnerships and integrations, we make it easy.
Pre-Call Self-Service
Use our omnichannel virtual assistant powered by Omilia conversational AI to provide effective and efficient self-service customer care experiences across all channels, including IVR, web chat and SMS. Let agents reserve their time and skills for more strategic customer tasks that require intuitive human reasoning.
Mid-Call Support
Leverage AI to support your agents during calls. Rapidly transcribe interactions, evaluate agents and improve customer experience quality through agent assist.
Post-Call Analysis
Sort through performance evaluation and AI suggestions to flag learnings, feed into agent performance reviews, make adjustments and plan for future training.
Call Routing
Lean on AI to engage the right agent(s) who are skilled and specialized to handle a call or specific customer issue with a higher level of service.
Why Lifesize?
Communications that help organizations thrive.
Our intuitive, customizable cloud contact center software and video meeting solutions provide secure, scalable and delightful work experiences that help you achieve your organizational goals – whatever they may be.
-
Trusted and secure
-
Better business outcomes
-
Happier, more productive workplaces
Gartner Peer Insights
“Nearly infinitely moldable to fit your contact center needs.”
Join leading organizations around the world serving customers with Lifesize contact center solutions.
Lifesize Solutions
Make the future of work effortless.
We bring over a decade of know-how to deliver trusted cloud contact center and video meeting solutions that help your business run smoothly today — and tomorrow.
Modernize Your Contact Center
Deliver consistent agent experience and customer engagement that will differentiate your brand.
-
![Nuffield Logo]()
“The contact center platform has far exceeded expectations. We can be dynamic and flexible…it’s put us in a much better position, both when it comes to understanding patient needs and addressing them.”
Lucy Balmer, Head of Contact Centers & Shared Services, Nuffield Health
Learn how Nuffield Health communicates better
Work better with the latest trends and tips.
Best Practices
Workforce Management Guide for Contact Center Leaders (& Why it’s Important)
There are two constants in the contact center. Customer expectations are evolving, and contact center leaders…
