The Original Omnichannel Contact Center
CxEngage by Serenova
The Customer Experience Redefined
An omnichannel contact center solution designed for today’s global customer service needs across Voice, Email, Chat, Two-way SMS, and Social Media.
CxEngage makes it easy to transform your traditional call center into a fully digital customer experience — integrated with the communication platforms your business already uses — with better customer engagement analytics and reporting to what keeps your customers happy, and your agents more efficient.
Enabling your service and support teams to handle customer requests regardless of communication method is integral to ensuring an effortless and memorable customer experience that retains customer loyalty. CxEngage helps improve your key performance metrics to ensure live customer assistance that is prompt, empathetic, and efficient in solving customer issues and addressing their needs.
With over 20 years of experience in the CCaaS space, CxEngage by Serenova delivers out-of-the-box, omnichannel contact center functionality in days and weeks rather than the competition’s months and years, giving you the tools you need rather than gatekeeping and overcharging for functionalities that are essential to creating a world-class contact center.
Low Total Cost of Ownership
Quick and Easy Contact Center Implementations
With an average implementation time of 8 weeks, CxEngage by Serenova will get your omnichannel contact center up and running in the cloud faster than any other CCaaS solution on the market. Certified with dozens of popular integrations spanning from CRM and Quality Management solutions to Workforce Management systems, CxEngage is designed to incorporate and improve your existing contact center systems for an easy transition to the cloud.
“One of the things I had really sold this [solution] on was getting out of brick-and-mortar contact centers and letting people work in their home environments, and that’s where it’s really shone.”
– Frank Santistevan, Platform Technology, Pearson Education
Read more on how CxEngage by Serenova saved Pearson about $1.5 million while enabling around 5000 global agents to work from home via the cloud the very next day.
PERSONALIZED CUSTOMER EXPERIENCES
Proactive Customer Service Management
Give customers a consistent experience across voice, chat, email, text, and social media by enabling your contact center agents to monitor all your customer service channels from one platform. With CxEngage’s customer relationship management tools, your agents will be able to pull up detailed histories of your customers as soon as they contact them. No need to comb through databases or ask returning customers for personal information over and over again.
of customers would switch companies or leave a brand after experiencing poor customer service.
Lack of a timely response, constant transferring between agents and having to repeat their request, and inability to connect with support through their preferred contact channel, were listed as some of the top reasons for customer experience-related churn. (2022 ACA Study)
“The extent to which the platform is helping us to improve the customer experience has far exceeded expectations. We can be dynamic and flexible when directing and routing calls… it’s put us in a much better position, both when it comes to understanding customer needs and addressing them.”
Lucy Balmer, Head of Contact CenterOptimizing the Agent Experience
Every business is unique. That’s why CxEngage by Serenova is built with an API-first design to work with your existing technology solutions and organizational workflows. Integrate CxEngage with your CRM or any application in your environment and expand our capabilities with any of our powerful third-party integrations.
Join leading organizations around the world serving customers with Lifesize contact center solutions.
Make the future of work effortless.
We bring over a decade of know-how to deliver trusted cloud contact center and video meeting solutions that help your business run smoothly today — and tomorrow.
Modernize Your Contact Center
Deliver consistent agent experience and customer engagement that will differentiate your brand.
CXEngage – the Human-Centric Contact Center
Transform your Contact Center by moving to Lifesize.
Create customers for life with native Omnichannel and video capabilities delivered on the most usable Contact Center platform.