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The Original Omnichannel Contact Center

CxEngage by Serenova

The Customer Experience Redefined

An omnichannel contact center solution designed for today’s global customer service needs across Voice, Email, Chat, Two-way SMS, and Social Media.

CxEngage makes it easy to transform your traditional call center into a fully digital customer experience — integrated with the communication platforms your business already uses — with better customer engagement analytics and reporting to what keeps your customers happy, and your agents more efficient.

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Did You Know?

On average, 50% of customers prefer online customer service solutions rather than traditional voice and in-person support.
(2022 ACA Study)

Enabling your service and support teams to handle customer requests regardless of communication method is integral to ensuring an effortless and memorable customer experience that retains customer loyalty. CxEngage helps improve your key performance metrics to ensure live customer assistance that is prompt, empathetic, and efficient in solving customer issues and addressing their needs.

With over 20 years of experience in the CCaaS space, CxEngage by Serenova delivers out-of-the-box, omnichannel contact center functionality in days and weeks rather than the competition’s months and years, giving you the tools you need rather than gatekeeping and overcharging for functionalities that are essential to creating a world-class contact center.

A two-panel image showing examples of the omnichannel customer experience CxEngage supports as an omnichannel contact center solution.

Low Total Cost of Ownership

Quick and Easy Contact Center Implementations

With an average implementation time of 8 weeks, CxEngage by Serenova will get your omnichannel contact center up and running in the cloud faster than any other CCaaS solution on the market. Certified with dozens of popular integrations spanning from CRM and Quality Management solutions to Workforce Management systems, CxEngage is designed to incorporate and improve your existing contact center systems for an easy transition to the cloud.

“One of the things I had really sold this [solution] on was getting out of brick-and-mortar contact centers and letting people work in their home environments, and that’s where it’s really shone.”

– Frank Santistevan, Platform Technology, Pearson Education

Read more on how CxEngage by Serenova saved Pearson about $1.5 million while enabling around 5000 global agents to work from home via the cloud the very next day.

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An image depicting three scenes feature call center agents during an easy cloud omnichannel contact center implementation

Proactive Customer Service Management

Give customers a consistent experience across voice, chat, email, text, and social media by enabling your contact center agents to monitor all your customer service channels from one platform. With CxEngage’s customer relationship management tools, your agents will be able to pull up detailed histories of your customers as soon as they contact them. No need to comb through databases or ask returning customers for personal information over and over again.


of customers would switch companies or leave a brand after experiencing poor customer service.

Lack of a timely response, constant transferring between agents and having to repeat their request, and inability to connect with support through their preferred contact channel, were listed as some of the top reasons for customer experience-related churn. (2022 ACA Study)

Redefine the customer journey.

Provide unique customer experiences through the power of the omnichannel.

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Key Features


Every business is unique. That’s why CxEngage by Serenova is built with an API-first design to work with your existing technology solutions and organizational workflows. Integrate CxEngage with your CRM or any application in your environment and expand our capabilities with any of our powerful third-party integrations.

An Icon Representation CxEngage by Serenova Integrations
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Gartner Peer Insights

“Nearly infinitely moldable to fit your contact center needs.”

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Gartner Peer Insights

“Impressed, and such a great team to partner with.”

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Gartner Peer Insights

“Very happy with the implementation in our contact center.”

Join leading organizations around the world serving customers with Lifesize contact center solutions.

CXEngage – the Human-Centric Contact Center

Transform your Contact Center by moving to Lifesize.

Create customers for life with native Omnichannel and video capabilities delivered on the most usable Contact Center platform.

Try us out with our special offer:

  • 3 months off license costs
  • Free native, HD video for every agent
  • Minimum 2 year term beginning at the end of the free months period
CxEngage by Serenova Implementation Offer