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The Future of Live Customer Service

Deliver instant video connections from your organization’s self-service platform to help address your customers’ needs with interactive engagement that helps improve first-call resolution rates while lowering operational costs for live support.

CxConciergeTM is a powerful combination of Lifesize’s innovative video conferencing and omnichannel contact center technologies into one seamless solution.  Integrating open-platform video communications with open-architecture omnichannel contact center software helps make personalized customer service practical and profitable.

The Benefits of Comprehensive Customer Support

Evolve Your Contact Center Operations

CxEngage by Serenova helps your contact center embrace all the industry trends.

AI-powered Customer Service

The use of artificial intelligence and machine learning to automate and enhance customer support.

Omnichannel Support

The ability to provide customers with a seamless and consistent experience across multiple communication channels.

Chatbots and Virtual Assistants

Increased use of conversational interfaces to provide quick and convenient support.

Remote Work and Remote Customer Service

Continued growth of remote work, leading to an increase in remote customer service options.

Personalization and Customization

A focus on delivering personalized and tailored support experiences for customers.

Proactive Customer Engagement

Moving from a reactive to a proactive approach, proactively addressing customer needs and concerns.

Increased Use of Data and Analytics

Using data and analytics to better understand customer behavior and improve support experiences.

Integration with Emerging Technologies

Integration with emerging technologies such as AR/VR, blockchain, and the Internet of Things (IoT) to enhance the customer experience.

Why Lifesize?

Communications that help organizations thrive.

Our intuitive, customizable cloud contact center software and video meeting solutions provide secure, scalable and delightful work experiences that help you achieve your organizational goals – whatever they may be.

  • Trusted and secure
  • Better business outcomes
  • Happier, more productive workplaces
photo of the lifesize icon 300 and icon 500 video conferencing equipment
See how we stack up

“An extraordinary video solution for coworkers and teammates.”

See how we stack up

“Video conferencing software/hardware at its best.”

See how we stack up
Gartner Peer Insights

“Very happy with the implementation in our contact center.”

Tens of thousands of businesses around the world communicate with Lifesize

Work better with the latest trends and tips.

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