THE CUSTOMER EXPERIENCE REDEFINED
The Original Omnichannel Contact Center
An omnichannel contact center solution designed for today’s global customer service needs across Voice, Email, Chat, Two-way SMS, and Social Media.
CxEngage makes it easy to transform your traditional call center into a fully digital customer experience — integrated with the communication platforms your business already uses — with better customer engagement analytics and reporting to what keeps your customers happy, and your agents more efficient.
“Our callbacks doubled with this platform… CxEngage is 100 times more reliable, creating a better experience for our clients.”
SCOTT LECURU, TELECOMMUNICATIONS ENGINEER, NETSMART
The Benefits of Comprehensive Customer Support
Evolve Your Contact Center Operations
CxEngage by Serenova helps your contact center embrace all the industry trends.
AI-powered Customer Service
The use of artificial intelligence and machine learning to automate and enhance customer support.
Omnichannel Support
The ability to provide customers with a seamless and consistent experience across multiple communication channels.
Chatbots and Virtual Assistants
Increased use of conversational interfaces to provide quick and convenient support.
Remote Work and Remote Customer Service
Continued growth of remote work, leading to an increase in remote customer service options.
Personalization and Customization
A focus on delivering personalized and tailored support experiences for customers.
Proactive Customer Engagement
Moving from a reactive to a proactive approach, proactively addressing customer needs and concerns.
Increased Use of Data and Analytics
Using data and analytics to better understand customer behavior and improve support experiences.
Integration with Emerging Technologies
Integration with emerging technologies such as AR/VR, blockchain, and the Internet of Things (IoT) to enhance the customer experience.
Why Lifesize?
Communications that help organizations thrive.
Our intuitive, customizable cloud contact center software and video meeting solutions provide secure, scalable and delightful work experiences that help you achieve your organizational goals – whatever they may be.
G2
“An extraordinary video solution for coworkers and teammates.”
Capterra
“Video conferencing software/hardware at its best.”
Gartner Peer Insights
“Very happy with the implementation in our contact center.”
Tens of thousands of businesses around the world communicate with Lifesize
Lifesize Solutions
Make the future of work effortless.
We bring over a decade of know-how to deliver trusted cloud contact center and video meeting solutions that help your business run smoothly today — and tomorrow.
Modernize Your Contact Center
Deliver consistent agent experience and customer engagement that will differentiate your brand.
Work better with the latest trends and tips.
Best Practices
Workforce Management Guide for Contact Center Leaders (& Why it’s Important)
There are two constants in the contact center. Customer expectations are evolving, and contact center leaders…
