Ensuring Uninterrupted Customer Service for UK Utilities
Wales & West Utilities look after the pipes that keep the gas flowing to heat homes, power businesses, and keep the lights on for over 7.5m people in communities across Wales and South West England. Delivering such a vital service, its imperative that the business provides 24-hour, 7 day a week, 365 days a year service.
Evolving Online Banking
Starling Bank’s Business Thrives with Lifesize Video Conferencing
As a bank without any physical branches, Starling depends exclusively on its technology. But as Starling’s Head of Workplace Technology, Joe Steele, explains, video communication had been a bit of hit-and-miss at the company in the past. There had been situations where shadow IT purchasing reared its ugly head and Starling therefore needed a single, unified video conferencing supplier.
Award Winning Contact Center Support
An Interview with Virgin Pulse’s Michael Pace
We sat down with Virgin Pulse’s Vice President of Global Member Services and Operations, Michael Pace to discuss how utilizing an omnichannel, cloud-based contact center solution led their contact center operations to provide an exceptional customer experience.