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Open network ports

If Lifesize clients (including Icon) have trouble connecting to the cloud-based service, ensure your network is configured properly.

If you have configured a web proxy, confirm that the following domains are whitelisted: *.lifesize.com, lifesizecloud.com, jwpsrv.com, ssl.p.jwpcdn.com, jwpltx.com, and cloudfront.net. NOTE: If you are unable to whitelist the wildcards, see Subdomains for more information.

NOTE: The following ports assume a stateful firewall with symmetric UDP enabled.

For a list of IP addresses Lifesize uses, refer to this IP Address list.

 

Lifesize systems and apps connected to the Lifesize cloud-based service

Confirm your firewall allows outbound access from your network to the following destination ports.

Protocol Source IP Source Port Destination IP Destination Port Description
TCP Any Any

Whitelist domains
*.lifesizecloud.com and
*.lifesize.com

NOTE: If you are unable to whitelist the wildcards, see Subdomains for more information. 

 80 HTTP: Lifesize app download and software updates
NOTE: Redirects to admin console download page.
TCP Any Any

Whitelist domains
*.lifesizecloud.com
and *.lifesize.com

NOTE: If you are unable to whitelist the wildcards, see Subdomains for more information.

 443

HTTPS: Lifesize desktop app, web app, log in, directory, chat, presence, provisioning, Icon health monitoring, calendar integration, and Direct Media

Required for HTTP Proxy
TCP Any Any Whitelist domain sdk.split.io 443 HTTPS: New feature control
TCP Any Any

Whitelist domain*.walkme.com

NOTE: If you are unable to whitelist the wildcards, see Subdomains for more information.

 443 HTTPS: In-app documentation and guides
TCP Any Any Whitelist domains 
jwpsrv.com, 
ssl.p.jwpcdn.com, 
jwpltx.com, 
twilio.com 
and cloudfront.net
 443 HTTPS: Lifesize app streaming and playback, and Q&A during live streaming 
TCP Any Any Whitelist domains 
primlb.lifesizecloud.com  
 5222

Icon presence

Required for HTTP Proxy
TCP Any Any View IP Address
 35061 Lifesize signaling (SIP/TLS)
UDP  Any Any View IP Address
 10000-28000

SRTP media

Required for HTTP Proxy
UDP Any Any View IP Address
 3478 Direct media (point-to-point)

 

Skype for Business Online

Confirm your firewall allows outbound access from your network to the following destination ports.

NOTE: These ports are in addition to those recommended by Microsoft for full operation of your Skype for Business solution.

Protocol Source IP Source Port Detination IP Destination Port Description
TCP/UDP Any Any View IP Address
 30000-50000 Client A/V Media

 

On-premise Microsoft Lync and Skype for Business

Confirm your firewall allows outbound access from your network to the following destination ports.

NOTE: These ports are in addition to those recommended by Microsoft for full operation of your Skype for Business solution.

Protocol Source IP Source Port Destination IP Destination Port Description
TCP/UDP Any Any View IP Address
 30000-50000 Client A/V Media
TCP Edge Server 5061 View IP Address
 5061 Edge Server Call Signaling
TCP/UDP Edge Server 50000-59999 View IP Address 
 30000-50000 Edge Server A/V Media

Read more about Microsoft Lync and Skype for Business Federation with the Lifesize cloud-based service.

 

For third-party guest systems using SIP

Confirm your firewall allows outbound access from your network to the following destination ports.

Static NAT and inbound ports may also be required. Check the manufacturers specifications.

Protocol Source IP Source Port Destination IP Destination Port Description
TCP/UDP Any Any View IP Address 
 5060 SIP/TLS
UDP Any Any View IP Address 
 10000-28000 RTP media

 

For third-party guest systems using H.323

Confirm your firewall allows outbound access from your network to the following destination ports.

Static NAT and inbound ports may also be required. Check the manufacturer's specifications.

Protocol Source IP Source Port Destination IP Destination Port Description
TCP Any Any View IP Address 
 1720 H.225: call signaling
TCP Any Any View IP Address 
 10000-16000 H.245: control channel
UDP Any Any View IP Address 
 10000-28000 RTP media if 3rd party device is not configured for encryption. SRTP media if 3rd party device is configured for encryption

 

For approved third-party Polycom or Cisco systems using H.460

Confirm your firewall allows outbound access from your network to the following destination ports.

Check the manufacturer’s specifications.

 
Protocol Source IP Source Port Destination IP Destination Port Description
UDP Third-party system 1719 Lifesize H.460 server 1719 H.460/RAS signaling
TCP Third-party system Any Lifesize H.460 server 1720 H.460/H.225.0/Q.931 call setup signaling
TCP Third-party system Any Lifesize H.460 server 20000-20200 H.460/H.245 call control signaling
UDP Third-party system Any Lifesize H.460 server 6768, 6769 H.460.19 Multiplexed RTP/RTCP media. SRTP will be used if the 3rd party device is configured to use encryption.
TCP Third-party system Any ldapexport.lifesizecloud.com 389 Authenticated LDAP (non-TLS) directory services
TCP Third-party system Any  ldapexport.lifesizecloud.com
  636  Authenticated LDAPS (TLS) directory services
TCP Third-party system Any soapexport.lifesizecloud.com 80 Authenticated SOAP (HTTP) directory services
TCP Third-party system Any soapexport.lifesizecloud.com 443 Authenticated SOAP (HTTPS) directory services