Allowing use of camera and microphone

When opened in your browser, Lifesize will prompt you to Allow use of your camera and microphone. In the event that you do not allow use or previously denied use of your camera and microphone for Lifesize, you can navigate to your browser settings to change these permissions.

  

Apple Safari (macOS)

  1. Open Safari and navigate to the Lifesize guest URL provided.
  2. Click on Safari in the menu bar at the top left of your screen.
  3. Select Preferences.
  4. In the Preferences window, click Websites.
  5. Click Camera in the side menu, then locate the Lifesize guest URL in the list of websites.
  6. At right, select Ask or Allow from the drop-down menu.
  7. Click Microphone in the side menu, then locate the Lifesize guest URL in the list of websites.
  8. At right, select Ask or Allow from the drop-down menu.
  9. Close the Preferences window.

 

Apple Safari (iOS)

  1. Tap Settings.
  2. In the main Settings menu, tap Safari.
  3. Under Settings for Websites, tap Camera.
  4. In the Preferences window, click Websites.
  5. Select Ask or Allow from the menu, then tap < Safari to go back.
  6. Under Settings for Websites, tap Microphone.
  7. Select Ask or Allow from the menu, then tap < Safari to go back.
  8. Exit Settings.

 

Google Chrome (Windows & macOS)

  1. Open Chrome and navigate to the Lifesize guest URL provided.
  2. ClickMoreat the right of the address bar.
  3. In the dialog box, select Settings to open Settings in a new browser tab.
  4. At left, click Advanced to expand the menu, then click Privacy and security.
  5. Click Site Settings.
  6. Select Camera or Microphone.
  7. Select the Lifesize guest URL from the list of previously visited sites.
  8. Under Permissions, change the setting for Camera and/or Microphone to Allow by using the drop-down menu at right.
  9. Close the Settings tab.

 

Google Chrome (Android)

  1. Open Chrome and navigate to the Lifesize guest URL provided.
  2. TapMoreat the right of the address bar.
  3. Tap Site Settings.
  4. Tap Camera or Microphone, then tap to turn On (if needed).
  5. If the Lifesize guest URL appears in the Block list, tap the site, then change the settings for Camera and/or Microphone to Allow.
  6. Exit Settings.

 

Microsoft Edge (Windows & macOS)

  1. Open Edge and navigate to the Lifesize guest URL provided.
  2. Click the lock icon at left of the address bar.
  3. In the dialog box, use the drop-down menu to the right of Camera and/or Microphone to change setting(s) to Ask or Allow.
  4. Close the dialog box.
  5. Refresh the page to update settings.