Best practices

Follow the best practices recommended by your system manufacturer for optimal performance with Lifesize.

audio-call-rain Audio

Other callers cannot hear me

Some Mac devices ask for your permission to access the mic when you start the Lifesize app the first time. If you select No by mistake, your audio is unavailable to callers.

Solution: Select Settings > Privacy > Microphone and enable the Lifesize app.

Wired headsets

For optimal audio with desktop and mobile clients, use wired headsets. If you are using headphones with two connectors with models of Mac devices that use a single analog headphone port, you must connect them with a TRRS converter.

Noise reduction option

Mac users should enable the Apple noise reduction option on the mic input for optimal audio quality.

video-rain Video

Ensure that the system maintains the best possible image quality by altering the lighting and background of your environment as necessary, or adjusting camera settings according your vendor's recommendation.

Additional training through Lifesize University 

Access training videos and courses for our products and solutions through Lifesize University on Community. We offer all levels of training from beginner to advanced. So if you are a do-it-yourselfer, then learn from our clear, intuitive videos. If you want more formal admin-level training, or if you’d like to get your whole office up to speed, we offer live sessions through our virtual classrooms.