Collect diagnostics You may be asked to collect diagnostics from your desktop app to diagnose a problem. From the menu bar in your desktop app, select Help. Select Collect Diagnostics. Select what kind of problem occurred from the list. Enter a description of the issue you are experiencing. Click Start to generate a file that is automatically uploaded to the log server, or placed on your device. If the automatic upload fails, locate the file from your system and send it as directed by support for further analysis.