Join from a browser

 The following table describes what action the browser takes if you join a Lifesize meeting through the join url, https://call.lifesizecloud.com/extension. 

Browser Browser Action
Google Chrome
  • If the desktop app is installed, opens the desktop app
  • If the desktop is not installed, opens the web app
  • See Google Chrome for more information.

    Internet Explorer 11  
  •  If the desktop app is installed, opens the desktop app
  • If desktop app is not installed, you will be prompted to download and install the desktop app
  •  Microsoft Edge  
  • If the desktop app is installed, opens the desktop app
  • If desktop app is not installed, you will be prompted to download and install the desktop app
  • Safari  
  • If the desktop app is installed, opens the desktop app
  • If desktop app is not installed, you will be prompted to download and install the desktop app
  • Firefox  
  • If the desktop app is installed, opens the desktop app
  • If the desktop app is not installed, you will be prompted to download and install the desktop app
  •  

    NOTE: If you are using an OSX device and delete the Lifesize desktop app, you must restart the computer after deleting the app if you are immediately trying to join another Lifesize call.