Lifesize announces Kim Niederman as new CEO
Cloud Contact Center
Video Enabled Contact Center
Reporting, Analytics & Performance
Secure Cloud Video
Meeting Room Systems
Introducing Lifesize Connect: Expanding Video Conferencing Horizons for the Way You Hybrid Work
7 Strategies for Embracing the Work From Home (WFH) Call Center
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Digital transformation is happening in the cloud.
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Reframing the Role of the Call Center Agent
Improving the Video Conferencing Experience in the Era of Remote Work
News & Press
Customer Engagement in the Contact Center In the wake of the COVID-19 pandemic, many technologies and...
Six Call Center Training Tips & Best Practices for Better Customer Experience Now more than ever,...
Even during this time marked by rapid change and uncertainty, the foundation of a successful contact...
As contact center technology undergoes transformation at many organizations, so should the agent experience. The C-suite...
Just when we were all getting (relatively) settled into our work-from-home (WFH) routines and rigid stay-in-place...
For most contact centers, surviving the first months of COVID-19 required swift operational reboots that began...
At the start of the COVID-19 lockdown, transitioning agents to work from home (WFH) while maintaining...
As we continue to push through each unpredictable turn in the age of COVID-19, we remind...
If you’ve been trying to build a compelling case for migrating your contact center to the...
What separates an engaged and productive employee from a disengaged and burned out one? Often, it...