Lifesize Live Streams
Tune in for real talk about contact center and collaboration trends.
Catch “Advancing Collaboration with Dr. Adrian Cable,” Lifesize’s VP of research & development, live on LinkedIn every Thursday at 10:00 a.m. CT or by watching the videos below.
While you’re at it, watch past episodes and read recap blog posts of “Customer Experience in the Cloud” with Valur Svansson, contact center market strategist.
"Customer Experience in the Cloud" Episodes & Blogs
Best Practices
Selecting a CCaaS Provider: You Be the Judge, Part 2
Today we’ll be rounding out our discussion on choosing the right CCaaS provider — and with…
Best Practices
Selecting a CCaaS Provider: You Be the Judge, Part 1
This week marks the beginning of the end of our current mini-series of live streams and…
Best Practices
The Price of Spending Less: Building a CCaaS Business Case, Part 2
Last week, we discussed how CCaaS can help CX leaders answer the perennial mandate to do…
Best Practices
The Price of Spending Less: Building a CCaaS Business Case, Part 1
Stop me if this sounds familiar: The CEO or CFO calls you into their office. It…
Best Practices
Effortless Experience: Dispelling the Myth of Customer Delight
We all want to make our customers happy. That’s the job, isn’t it? And a happy…
Best Practices
Like Friendships, Customer Connections Don’t Maintain Themselves
If this past year has highlighted anything, it’s the importance of maintaining our most precious personal…
Best Practices
Channelless: Throwing Out the Omnichannel Rulebook
Contact centers evolve in cycles. As technology improves, customer expectations change. Forced to adapt, CX leaders…
Hybrid Work
Redefining Hybrid Work: The Changing Face of the Physical Office
Dr. Adrian Cable expands on the topic of hybrid work by digging into the transition from “office work” in the pre-pandemic world to the new reality where work needs to be productive and portable between different spaces.
"Advancing Collaboration with Dr. Adrian Cable" Episodes
Security
Information Security in the World of Hybrid Work
Dr. Cable discusses how hybrid workers have served as their own CIOs and why that impacts information security today and as we return to the office.
Productivity
Creating Effective WFH Habits When Surrounded by Distractions
Dr. Cable shares tips and tools for maintaining productivity amidst the distractions of working from home.
Collaboration
Running a Successful Video Brainstorm in a Hybrid Work Environment
Learn how to fuel “creative combustion” and a collaborative atmosphere in hybrid work scenarios.
Industry Trends
Redefining Hybrid Work: The Changing Face of the Physical Office
Dig into the transition from “office work” in the pre-pandemic world to the new hybrid workplace reality.
Work better with the latest trends and tips.
Best Practices
Workforce Management Guide for Contact Center Leaders (& Why it’s Important)
There are two constants in the contact center. Customer expectations are evolving, and contact center leaders…
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