A Better Contact Center in the Cloud
Serenova and CxEngage are now a part of the Lifesize family.
Our comprehensive, resilient, cloud-native Lifesize CxEngage contact center platform helps you build deeper customer connections and chart a brighter course for the future of your business.
Engagement that matters
Deliver a great customer experience.
Power up your customer experience with native voice and digital channels, true omnichannel support, intelligent routing, smart IVR, AI and workforce engagement management capabilities, all on a single, integrated platform.
Offer your customers a true omnichannel experience with voice, video and digital channels. Leverage omnichannel routing and retain conversation history.
Workforce Engagement Management
Empower your workforce with integrated WEM. Forecast, manage, monitor, schedule and report with an easy-to-use solution.
Implement AI solutions tailored to meet your business needs. Deploy a chatbot, virtual agent or agent assistance to augment your agents and deliver an exceptional customer experience.
Video-Enabled Contact Center
Add video capabilities to your contact center to take customer engagement to the next level.
Love Your Agents
Empower your team with better agent experiences.
Focus on empowering your agents with the right tools and information to drive productivity and deliver a great customer experience.
Boost Agent Productivity
Benefit agents with a single, unified interface for an omnichannel experience. Eliminate the need to switch between applications as agents serve customers across voice and digital channels.
Improve Customer Outcomes
Make it easy for agents to perform all omnichannel interactions through a single pane of glass. Serve up all the right information when and where it is needed, to improve outcomes as agents engage with customers.
Lower Agent Effort
Ensure pre-call, during and post-call administration is a breeze and make work more effortless for your agents through our streamlined interface and design.
A platform you can trust
Rest easy with the most flexible and resilient platform.
Get rock-solid stability, global reach and instant scalability.
Get up and running in days or weeks through a seamless, personalized transition process.
Deploy agents and connect with customers anywhere across the globe.
Engage with Confidence
Trust our AWS-powered infrastructure for resiliency, scalability and redundancy around the world and our low latency network for the best voice quality.
Tech that works your way
Work better through an open platform with flexible integrations.
Integrate the apps you love to fit seamlessly into your digital transformation strategy via our API-first approach.
Deliver a great customer experience through deep, embedded integrations with your CRM and other applications. Route and leverage data through Salesforce, Zendesk, Microsoft Dynamics and other critical platforms.
Lifesize cloud contact center
Built for humans, designed for success.
Join leading organizations around the world serving customers with Lifesize contact center solutions.
Make the future of work effortless.
We bring over a decade of know-how to deliver trusted cloud contact center and video meeting solutions that help your business run smoothly today — and tomorrow.
Modernize Your Contact Center
Deliver consistent agent experience and customer engagement that will differentiate your brand.
“The contact center platform has far exceeded expectations. We can be dynamic and flexible…it’s put us in a much better position, both when it comes to understanding patient needs and addressing them.”
Lucy Balmer, Head of Contact Centers & Shared Services, Nuffield HealthLearn how Nuffield Health communicates better