A Better Contact Center in the Cloud

Serenova and CxEngage are now a part of the Lifesize family.

Our comprehensive, resilient, cloud-native Lifesize CxEngage contact center platform helps you build deeper customer connections and chart a brighter course for the future of your business.

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call center software
Engagement that matters

Deliver a great customer experience.

Power up your customer experience with native voice and digital channels, true omnichannel support, intelligent routing, smart IVR, AI and workforce engagement management capabilities, all on a single, integrated platform.

Omnichannel Support

Offer your customers a true omnichannel experience with voice, video and digital channels. Leverage omnichannel routing and retain conversation history.

Workforce Engagement Management

Empower your workforce with integrated WEM. Forecast, manage, monitor, schedule and report with an easy-to-use solution.

Artificial Intelligence

Implement AI solutions tailored to meet your business needs. Deploy a chatbot, virtual agent or agent assistance to augment your agents and deliver an exceptional customer experience.

Video-Enabled Contact Center

Add video capabilities to your contact center to take customer engagement to the next level.

Happy Customer Call Center
Love Your Agents

Empower your team with better agent experiences.

Focus on empowering your agents with the right tools and information to drive productivity and deliver a great customer experience.

Boost Agent Productivity

Benefit agents with a single, unified interface for an omnichannel experience. Eliminate the need to switch between applications as agents serve customers across voice and digital channels.

Improve Customer Outcomes

Make it easy for agents to perform all omnichannel interactions through a single pane of glass. Serve up all the right information when and where it is needed, to improve outcomes as agents engage with customers.

Lower Agent Effort

Ensure pre-call, during and post-call administration is a breeze and make work more effortless for your agents through our streamlined interface and design.

call center as a service
A platform you can trust

Rest easy with the most flexible and resilient platform.

Get rock-solid stability, global reach and instant scalability.

Engage Rapidly

Get up and running in days or weeks through a seamless, personalized transition process.

Engage Everywhere

Deploy agents and connect with customers anywhere across the globe.

Engage with Confidence

Trust our AWS-powered infrastructure for resiliency, scalability and redundancy around the world and our low latency network for the best voice quality.

Cloud-Based Call Center Software
Tech that works your way

Work better through an open platform with flexible integrations.

Integrate the apps you love to fit seamlessly into your digital transformation strategy via our API-first approach.

Leading Integrations

Deliver a great customer experience through deep, embedded integrations with your CRM and other applications. Route and leverage data through Salesforce, Zendesk, Microsoft Dynamics and other critical platforms.

Call Center Software Integrations
Lifesize cloud contact center

Built for humans, designed for success.

  • Count on rapid, scalable deployments that keep customers happy, even in crisis.
  • Connect with your customers any way and anytime they want with a true omnichannel experience and 100% guaranteed uptime.
  • Discover how native video helps agents build relationships and solve customer problems faster.
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Gartner Peer Insights

“Nearly infinitely moldable to fit your contact center needs.”

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Gartner Peer Insights

“Impressed, and such a great team to partner with.”

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Gartner Peer Insights

“Very happy with the implementation in our contact center.”

Join leading organizations around the world serving customers with Lifesize contact center solutions.

Start connecting and grow happier, with Lifesize.

Contact our team to find out what we can do for you.

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