Zendesk Integration
Integrate Zendesk with your contact center.
Your Zendesk CRM is already in the cloud, so why not integrate it with CxEngage by Serenova, our cloud contact center solution? Improve the customer experience, maximize your agents’ productivity and reduce operating costs. With our Zendesk integration, you can put customers’ information at your agents’ fingertips.
Zendesk Integration Benefits
How does it work?
By combining the power of your CRM and contact center solutions, key customer information from Zendesk will be “popped” onto agents’ CxEngage screen, eliminating the need to constantly switch between applications. Reduce call handle times, boost agents’ efficiency and help agents personalize interactions by giving them customer information up front.
Boost Agent Productivity
Put the customer profile front and center on an agent’s screen with the most critical information in clear view. Agents can easily drill down for additional customer details like interaction history across every channel.
Enhance the Customer Experience
Increase agents’ speed and accuracy when it takes fewer clicks to complete common tasks. Reduce customer frustration and help drive positive experiences as customers aren’t waiting for agents to locate their information.
Implement a True Omnichannel Strategy
Let agents respond to customers across any channel or pivot seamlessly between channels – all from the same interface. Support phone, email, chat, SMS text and Facebook messaging.
Provide Full Visibility Into Interactions
Grant agents full visibility into historical interactions including notes, call recordings and chat/email transcripts, so they can focus on the customer rather than fumbling with software.
Increase Efficiency
Decrease handle time and improve other important call metrics by giving agents a unified toolset and quick access to key customer data.
Synchronized Customer Data
Update all information and interaction notes in your Zendesk CRM so customer records are kept up-to-date.
Repeatedly recognized by analysts
A top choice for customer success.
Better communication is mission-critical. Our passion for developing innovative and intuitive cloud technologies has made us a top choice for customer success by leading contact center and meeting solutions industry analysts.
G2
“An extraordinary video solution for coworkers and teammates.”
Capterra
“Video conferencing software/hardware at its best.”
Gartner Peer Insights
“Very happy with the implementation in our contact center.”
Join leading organizations around the world serving customers with Lifesize contact center solutions.
Lifesize Solutions
Make the future of work effortless.
We bring over a decade of know-how to deliver trusted cloud contact center and video meeting solutions that help your business run smoothly today — and tomorrow.
Modernize Your Contact Center
Deliver consistent agent experience and customer engagement that will differentiate your brand.
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“The contact center platform has far exceeded expectations. We can be dynamic and flexible…it’s put us in a much better position, both when it comes to understanding patient needs and addressing them.”
Lucy Balmer, Head of Contact Centers & Shared Services, Nuffield Health
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