Lifesize Icon Event Alerts

Lifesize makes it easy to proactively monitor the health of your Lifesize Icons. Lifesize monitors condition states and alerts with email notifications instantly when alert conditions are detected. Alert notifications are set up in the Admin Console.

Lifesize alerts on the following conditions:

Event Type

Description

Offline

This Lifesize Icon has been offline for longer than 5 minutes.

Offline This Lifesize Icon has been offline for longer than 40 minutes after a software upgrade started.

Microphone Disconnected

The microphone has been disconnected for longer than 5 minutes.

Display Disconnected

The display has been disconnected for longer than 5 minutes.

SIP2 Registration Failed

The SIP Registrar 2 has been disconnected for longer than 5 minutes.

SIP2 Registration Failed

 The SIP Registrar 2 has been disconnected for longer than 40 minutes after a software upgrade started.

High Audio Packet Loss

Network traffic for a call's audio stream experienced 10 continuous seconds of 3% or higher loss.

Critical Audio Packet Loss

Network traffic for a call's audio stream experienced 10 continuous seconds of complete packet loss.

High Video Packet Loss

Network traffic for a call's video stream experienced 10 continuous seconds of 3% or higher loss.

Critical Video Packet Loss

Network traffic for a call's video stream experienced 10 continuous seconds of complete packet loss.

 

Set up alerts

  1. In the Admin Console, go to Advanced Settings.
  2. Select the Features and Options tab and then select the check box to Enable Lifesize Icon event alerts.
  3. Enter the email address that Lifesize will use to send alerts.
  4. Note: Only a single email address can be entered.

  5. Click Update.

Tip: Consider sending email alerts to a dedicated email account. For large organizations with multiple Icons deployed, consider sending email alerts to your ticketing system.

Note: You can check the status of an Icon at any time by visiting the Video Systems page in the Admin Console

Refer to Opening Ports, to confirm your firewall allows outbound access from your network to the designated destination port for Icon Health Monitoring.