In-call statistics: desktop app

You can collect information during a call: from your desktop app, after you start the call, select Call > Statistics.

Statistics include audio and video transmit and receive data such as bandwidth and packet loss. This data commonly indicates the cause of problems you may experience during a call. Statistics also include presentation transmit data.

Video statistics include:

  • resolution, in pixels, of the video image transmitted or received
  • the video codec
  • the amount of video data transferred per second in kilobits
  • the video frame rate in frames per second

Audio statistics include:

  • the audio codec used
  • the amount of audio data transferred per second in kilobits
  • the amount of audio data packets transferred or received per second in kilobytes.

Audio and video statistics both include:

  • jitter, which shows the variation, in milliseconds, in the time between packets arriving
  • the number of packets of data that fail to reach their destination in the last sampling interval
  • the number of packets lost since the beginning of the call
  • the percentage of packets lost in the last sampling interval

If you want to save the statistics, copy them to your clipboard and then paste into a document.