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Consistently Innovating to Improve Customer and Agent Experiences

December 9, 2020 by Andy Bird in Cloud, Contact Center Solutions, Features

Particularly since the onset of the pandemic, contact centers have played a vital role in not only resolving customer issues and requests in a smooth and timely manner, but also in providing business services and sales interactions that can occur across any communication channel beyond in-person. In those ways, contact centers have more than held […]

Lifesize CxEngage + Omilia: Evolving the Customer Experience Through Impactful AI

October 13, 2020 by Andy Bird in Contact Center Solutions, Partnership

No matter your industry segment or organization’s size, there’s a high likelihood that “artificial intelligence” has entered into your lexicon as the mother of all technology buzzwords. The contact center certainly isn’t spared, and no one has time to be concerned with buzzwords that don’t deliver on their promise, particularly in the midst of a […]

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Lifesize@Lifesize·

#Callcenter agents shouldn’t be overwhelmed.

Lifesize can help businesses and agents work more efficiently and deliver positive #CX with robust quality management capabilities, a true #omnichannel platform and #enterprise-grade integrations.

Here's how: https://lfsz.vc/2GymIPf

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Lifesize@Lifesize·

How high is your agent attrition rate?

Our research shows that when #contactcenters can keep agent turnover to less than 15%, they see a 26% improvement in customer ratings.

Here's how to transform the agent experience to keep attrition low: https://lfsz.vc/2M9DJkU

#callcenter

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Lifesize@Lifesize·

When leaders are disengaged, agents are disengaged.

A July 2020 @Gallup study on employee engagement noted a sharp decline in engagement among managers, so it's crucial that managers lead by example and take steps to avoid burnout, too.

https://lfsz.vc/3anHSvI @CallCenterICMI

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