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Consistently Innovating to Improve Customer and Agent Experiences

Particularly since the onset of the pandemic, contact centers have played a vital role in not only resolving customer issues and requests in a smooth and timely manner, but also in providing business services and sales interactions that can occur across any communication channel beyond in-person. In those ways, contact centers have more than held […]

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Lifesize CxEngage + Omilia: Evolving the Customer Experience Through Impactful AI

No matter your industry segment or organization’s size, there’s a high likelihood that “artificial intelligence” has entered into your lexicon as the mother of all technology buzzwords. The contact center certainly isn’t spared, and no one has time to be concerned with buzzwords that don’t deliver on their promise, particularly in the midst of a […]

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