Filter By Author: Josh Kivenko

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From Cloud Laggards to CX Leaders: Confronting the Fears of CCaaS Adoption

Part 3: Mitigating Personal Risk and Career Stakes  This blog post is the finale of a 3-part series on overcoming the fears and risks associated with the weighty decision to migrate a contact center to the cloud. Read Part 1 here and Part 2 here. People-centric change management A large portion of a cloud migration revolves […]

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Nemertes Research + Lifesize Webinar: CX Transformation and Cloud Contact Centers

In the midst of all the change and disruption of 2020, many organizations are asking themselves an important question: Is now the right time to move an on-premise contact center to the cloud? A recent Nemertes Research webinar presented by Lifesize provides answers to this and other critical questions. Robin Gareiss, Nemertes president, founder and […]

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Getting Ready for the Next Normal

“In preparing for battle, I have always found that plans are useless, but planning is indispensable.” –General Dwight D. Eisenhower “Your plan has to suit who you and your team are right now.” – Mike Krzyzewski  We’ve all felt embattled by the global health crisis, social upheaval, financial volatility and complete disruption to our daily lives and routines. Whether […]

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