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Nemertes Research + Lifesize Webinar: CX Transformation and Cloud Contact Centers

In the midst of all the change and disruption of 2020, many organizations are asking themselves an important question: Is now the right time to move an on-premise contact center to the cloud? A recent Nemertes Research webinar presented by Lifesize provides answers to this and other critical questions. Robin Gareiss, Nemertes president, founder and […]

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How to Host Virtual Events in 2021: The Complete Guide

No longer considered a wave of the future, virtual events are now a staple of the present. As the world continues to wade through the coronavirus pandemic, online events have become standard procedure for both large- and small-scale gatherings. From conferences to concerts, connecting via digital experiences is not only possible, it’s practical and purposeful, as […]

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Missed the ICMI 2020 Vision? Here’s a Review of the Top Trends Shared

In a webinar drawing on ICMI’s industry-leading research and insights from the 2020 ICMI Featured Contributors (including Serenova Vice President of Customer Success Jen Jackson) ICMI Group Principal Analyst Roy Atkinson explored what’s trending in 2020 and why contact center leaders should pay attention. If you couldn’t join the Serenova-sponsored event, here are the trends […]

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Serenova webinar

We’re Heading to Nashville for Customer Contact Week 2020

The Serenova team is preparing to kick off a busy 2020 events season. First stop: CCW Nashville January 28 through 31. We’re joining 550 industry professionals to map out a year of customer experience success through networking, interactive discussion groups, workshops, educational sessions and site tours. CCW attendees will learn from experts and share ideas […]

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CCW Nashville
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