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The Lifesize Story Persists Through the Pandemic: Recent News and Views

To say there’s a lot going on in our world right now would be a massive understatement, so you’d be entirely forgiven if you missed any of Lifesize’s company news and thought leadership from the past few months. Fortunately, you’ve come to the right place to get caught up as we cruise into the holiday […]

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Interactive Voice Response Systems (IVR): How They’ve Changed the Landscape of Customer Support

Customer support has been evolving lately, especially when it comes to contact centers. We’re now seeing innovative developments in Interactive Voice Response (IVR), automation, and even video call integrations. These innovations are mainly a result of businesses realizing that quality customer service plays a major role in acquiring and retaining customers. Fortunately, a majority of […]

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5 Tips for Effective Design Collaboration

Remote working has changed how businesses around the world think about staying connected and productive. As a result, companies are rethinking how they’re supporting their employees with processes and tools that facilitate effective remote work and design collaboration.  In this post, I’m going to give you five design collaboration tips that will help remote teams […]

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Reframing the Role of the Call Center Agent

Improving customer experience is a stated priority for nearly all businesses, large and small, spanning geographies and every conceivable market category. Yet, elevating customers’ perception of your brand and their experience with your business and products remains elusive, with all but the elite falling short of expectations in one area or another. Businesses face ever-increasing […]

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An agent takes a call

Call Centers 101: The Guide to Call Centers and Which Works Best for Your Business

Every business aspires to be loved by its customers. However, creating a customer experience that engenders lasting customer loyalty and affection requires organizational-wide commitment and prioritization, often with C-level support. For decades, the call center has served as the frontline for the business, offering customers a way to interact directly and receive support from a […]

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Call Center Agent at Workstation

Call Center Training: The Complete Guide for 2020 (with Practical Tips)

Six Call Center Training Tips & Best Practices for Better Customer Experience Now more than ever, as we increasingly experience life remotely, the most important— sometimes only—interactions we have with brands are through call centers. Call center agents have become the clear frontline for customer service and brand reputation. Delivering customer experience that improves customer […]

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Call Center Training

Business Continuity Planning: Definition, Examples and How to Write One

The COVID-19 crisis caught organizations around the world by surprise and left companies scrambling to figure out how to keep their operations running while simultaneously supporting an entirely remote workforce and new business processes. A recent Business Continuity Survey by industry research firm Gartner showed that only 12% of organizations felt highly prepared for the […]

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