To say there’s a lot going on in our world right now would be a massive understatement, so you’d be entirely forgiven if you missed any of Lifesize’s company news and thought leadership from the past few months. Fortunately, you’ve come to the right place to get caught up as we cruise into the holiday […]
Continue ReadingPart 2: Facing the Top Cloud Fear This blog post is the second in a 3-part series on overcoming the fears and risks associated with the weighty decision to migrate a contact center to the cloud. Read Part 1 here. Reversing aversion to change So you’ve done your risk calculus and you’re committed to […]
Continue ReadingPart 2: Facing the Top Cloud Fear This blog post is the second in a 3-part series on overcoming the fears and risks associated with the weighty decision to migrate a contact center to the cloud. Read Part 1 here. Reversing aversion to change So you’ve done your risk calculus and you’re committed to […]
Continue ReadingCustomer support has been evolving lately, especially when it comes to contact centers. We’re now seeing innovative developments in Interactive Voice Response (IVR), automation, and even video call integrations. These innovations are mainly a result of businesses realizing that quality customer service plays a major role in acquiring and retaining customers. Fortunately, a majority of […]
Continue ReadingRemote working has changed how businesses around the world think about staying connected and productive. As a result, companies are rethinking how they’re supporting their employees with processes and tools that facilitate effective remote work and design collaboration. In this post, I’m going to give you five design collaboration tips that will help remote teams […]
Continue ReadingImproving customer experience is a stated priority for nearly all businesses, large and small, spanning geographies and every conceivable market category. Yet, elevating customers’ perception of your brand and their experience with your business and products remains elusive, with all but the elite falling short of expectations in one area or another. Businesses face ever-increasing […]
Continue ReadingEvery business aspires to be loved by its customers. However, creating a customer experience that engenders lasting customer loyalty and affection requires organizational-wide commitment and prioritization, often with C-level support. For decades, the call center has served as the frontline for the business, offering customers a way to interact directly and receive support from a […]
Continue ReadingThe COVID-19 pandemic has fundamentally changed our work environment and how we interact with our colleagues. But the shift in how and where we work presents an opportunity to reshape and reinvent the workplace for a post-COVID-19 reality. Instead of defining “work” as a single office location, moving forward, experts predict that a much more […]
Continue ReadingSix Call Center Training Tips & Best Practices for Better Customer Experience Now more than ever, as we increasingly experience life remotely, the most important— sometimes only—interactions we have with brands are through call centers. Call center agents have become the clear frontline for customer service and brand reputation. Delivering customer experience that improves customer […]
Continue ReadingThe COVID-19 crisis caught organizations around the world by surprise and left companies scrambling to figure out how to keep their operations running while simultaneously supporting an entirely remote workforce and new business processes. A recent Business Continuity Survey by industry research firm Gartner showed that only 12% of organizations felt highly prepared for the […]
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