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For Today’s Contact Centers, Great First Impressions May Start With AI

Everybody knows you only get one chance to make a first impression — which is why I want to start this week’s post with something truly inspiring. Let me direct your attention to the venerable U.S. reality TV show, The Bachelor.  But seriously! Stay with me. In every season of The Bachelor, there’s a prize […]

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The Lifesize Story Persists Through the Pandemic: Recent News and Views

To say there’s a lot going on in our world right now would be a massive understatement, so you’d be entirely forgiven if you missed any of Lifesize’s company news and thought leadership from the past few months. Fortunately, you’ve come to the right place to get caught up as we cruise into the holiday […]

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CX Analytics: The Complete Customer Experience Guide for 2021

Customer experience, also known as CX, is the overall perception customers form of your business as they progress through their customer journey. CX comprises every single interaction, positive and negative, between your business and your customers, and directly influences the possibility of not just an immediate purchase, but also future purchases from them and people […]

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Interactive Voice Response Systems (IVR): How They’ve Changed the Landscape of Customer Support

Customer support has been evolving lately, especially when it comes to contact centers. We’re now seeing innovative developments in Interactive Voice Response (IVR), automation, and even video call integrations. These innovations are mainly a result of businesses realizing that quality customer service plays a major role in acquiring and retaining customers. Fortunately, a majority of […]

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