Operationalizing Customer Obsession, Part One: One Size Does Not Fit All Aug 29, 2016 Customerzone 360 | Amy Downs Like anything in life, determining the best way to deliver value and happiness to customers takes time and patience. You want to give your customers the best experience possible, but what does that look like and how do you get there? At Lifesize, we have focused heavily on putting the right people, processes and systems in place to operationalize customer success. Great service must be repeatable. Of course, the foundation of happy customers is happy employees. But those employees need to be equipped with the right systems and processes to make their lives easier so their time can be devoted to spending more quality time with customers.