Chief Customer Succees & Happiness Officer, with Amy Downs

Dec 20, 2016

Customerbliss | Jeanne Bliss

Amy Downs is the Chief Customer Success & Happiness Officer at Lifesize, a company enabling communication and collaboration among many mediums (their slogan is “connecting people to make their workplace great”), was quite interesting. Her path to this role started as a software engineer. Like many Chief Customer Officers, Amy kept getting pulled in the direction of the customer, but needed to find her path to a formal role. At Lifesize, she was initially VP of Customer Care. That scope ultimately didn’t make sense, which is how she became the Chief Customer Success and Happiness Officer. If you get a chance to listen to the full episode over the holidays, you can learn about the entire transformation from one role to the other.