2017: What can we expect from the collaboration industry this year? Jan 25, 2017 IT Pro Portal | Craig Malloy The rise of the digital workforce over the last couple of years has resulted in a surge of flexibility and productivity. With an unprecedented range of tools and applications available, we have witnessed an increase in the places, platforms and processes by which employees can do their jobs. Collaboration tools have started to become essential to all business operations. In fact, enabling real-time interactions for dispersed teams and full integration into existing business processes gives companies a significant competitive advantage.