Lifesize's Malloy: 'Customer Obsession' For Customer Success Feb 9, 2017 Channel Partners | James Anderson Craig Malloy, CEO and founder of video collaboration provider Lifesize, has a philosophy surrounding the science of customer satisfaction. He will share his tips at the upcoming Channel Partners Conference & Expo in a concurrent education session dubbed, "Get Obsessed: 3 Ways to Grow Your Customer Base." Malloy launched Lifesize in 2004, and it was acquired by Logitech in 2009. We asked him four questions about his upcoming presentation. The transcript has been edited for clarity. Channel Partners: I know you don’t want to give away all of your secrets, but can you offer up one of the three ways to grow a customer base?