Crack the Customer Code- Amy Downs

Feb 27, 2017

Crack the Customer Code | Adam Toporek, Jeannie Walters

Chief Customer Success and Happiness officer Amy Downs of Lifesize outlines her strategic path to a 79-point increase in Net Promoter Score.

About our guest

Amy Downs is the Chief Customer Success and Happiness Officer at Lifesize, the connected video conferencing company, and is responsible for ensuring that customers are at the epicenter of everything the company does.

From support, service and training, Amy drives the strategy and execution of programs that help Lifesize customers and partners bring successful video collaboration to their companies. Prior to joining Lifesize, Amy spearheaded Voxeo’s industry-leading customer support and service organization and oversaw all post-sales interaction with customers.