Amazing Business Radio: Amy Downs Apr 18, 2017 Amazing Business Radio | Shep Hyken Amy Downs on How Customer Obsession Can Drive Your Bottom Line Are you obsessing about taking care of your customers? If not, maybe you should! Shep Hyken interviews Amy Downs, Chief Customer Success and Happiness Officer at Lifesize, a connected video conferencing company, about why you should be obsessed about taking care of your customers.