10 bad habits IT helpdesk professionals must break May 18, 2017 TechRepublic | Alison DeNisco Demand for helpdesk technical support jobs exceeds that for support specialists and desktop support positions, according to a recent study of IT job postings by Igloo. Unlike some jobs in the industry, these tech support positions tend to be easier to obtain, though salaries may be lower, and positions are often entry-level. "However, the position is vital to the success of an organization and demands people who are patient, knowledgeable, problem solvers," the report stated. A number of common mistakes arise for those in the field that could make your job less effective and more difficult. Here are the 10 most crucial bad habits to break when you become a helpdesk professional.