Privacy Policy

Last Updated November 7th, 2019

Welcome to Lifesize!

Lifesize, Inc. (“Lifesize”) is committed to ensuring the privacy and security of personal information that we collect about you. Please take a moment to read the following policy to learn about how we handle your personal information and contact us at with any questions or concerns.


This Privacy Policy is organized in multiple sections in order to make it easier to review and understand.

Please note that Section 3 applies only to information collected through Lifesize’s Website, and Section 4 applies only to information collected through Lifesize’s Services.

The remaining sections apply to all information collected by Lifesize, whether through the Website, the Services or another source.

If you do not agree with this Privacy Policy, please do not use this Website or the Services.


This Privacy Policy applies to information collected through and other websites maintained by Lifesize (the “Website”), as well as through the use of Lifesize’s products and services, including the Lifesize cloud-based video conferencing and collaboration services accessible through web, mobile and desktop applications, Device Software Subscriptions, support services, professional services, and any applicable software, features or functionalities of such services including free services (collectively, the “Services”).

This Privacy Policy does not apply to your use of unaffiliated websites, services or products, nor does it apply to third parties that Lifesize does not own or control, or individuals that Lifesize does not employ or manage. For example, it does not apply to any third party websites to which Lifesize’s Website may link, or to third party distributors or resellers that support, market or sell Lifesize products and Services. Lifesize encourages you to carefully read the privacy statement of any website you visit.


Lifesize collects information in a variety of ways, including:

  • Through the Website: Lifesize collects information through the Website as described in Section 3 of this Privacy Policy below.
  • Through the Services: Lifesize collects information through the Services as described in Section 4 of this Privacy Policy below.
  • Offline: Lifesize may collect information from you offline, such as when you attend a trade show or Lifesize event, or during a phone call or in-person meeting with a Lifesize sales representative or other employee.
  • From Other Sources: Lifesize may obtain information about you from other sources, such as public databases, joint marketing partners, social media platforms, distributors, resellers, or other third parties.


Types of Personal Information Collected through the Website

Personal information collected through the Website includes information that reasonably can be used to identify or describe you as an individual, such as: name, employer, business role, professional title, contact information (company, email address, telephone number, and physical business address), localization data, IP address, domain name, and demographic information.

Why We Collect Personal Information through the Website

Lifesize collects personal information that you voluntarily provide when you visit the Website in order to communicate with you about our Services, enter into transactions with Customers, and to ensure you have a positive experience when visiting the Website and using the Services. In addition, we use your personal information to keep you up-to-date on the latest product announcements, software updates, special offers, and other information we think you would like to hear about. This may occasionally include information from other companies about products and services that can add value to your Lifesize products. From time to time, we may also use your personal information to contact you online, through the mail or via telephone to participate in a market research survey so that we can gauge customer satisfaction and improve our products and services.

Submission of Personal Information

You may provide personal information through the Website when you access product information and updates, register for a seminar, subscribe to our newsletter, download a report or other materials, register for a free trial or demonstration equipment, place an order for or use products or Services, access a portal for technical service or support, or sign into a page that requires authorization. In addition, we may ask you from time to time to participate in a survey. You will know which personal information you submit in each case because you will manually enter the information. If you choose not to register and provide information, you can still use most of the Website. Unfortunately, you will not be able to access areas that require registration.

Social Media Features

The Website includes social network media features, such as the Facebook Like button, and widgets, including the Share button. These social media features may collect your IP address, which page you are visiting on the Website, and may set a cookie to enable such feature to function properly. The social media features are either hosted by a third party or hosted directly on the Website, and they allow you the ability to post information about your activities on the Website to your profile page to share with others within your social network. Your interactions with these social media features are governed by the privacy statement of the company providing it.

On-line Purchases

Any payment information, including credit card information, that you submit through the Website is collected by our payment processor and not collected by Lifesize. Our payment processor is authorized to collect and use the submitted information only for the purposes of providing this service. Please read the privacy statement of our payment processor, which is accessible where your information is collected.

Employment Applications

If you use this Website to apply for employment with Lifesize, we will use the personal information you provide to process your application and to monitor recruitment statistics. Unless otherwise required by law, we will not disclose your personal information to a third party (for example, in connection with verifying professional references) without informing you. We may retain personal information about unsuccessful candidates after the recruitment exercise has been completed. We may also retain de-personalized statistical information about applicants to help our recruitment activities. Employee information and recruitment data is retained at Lifesize’s corporate headquarters in Austin, Texas, and in other Lifesize locations worldwide.

Access and Data Retention of Personal Information Collected through the Website

Upon request Lifesize will provide you with information about whether we hold any of your personal information collected through the Website. You may access, correct, or request deletion of your personal information by sending an email request to We will respond to your request within a reasonable timeframe.

Lifesize will retain personal information for as long as your Lifesize account is active or as otherwise needed to provide you Services. Lifesize may also retain such information as long as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.


Notice to End Users of the Services

Lifesize’s Services are intended for use by organizations and businesses. Most of the time, end users are employees of our Customers or other individuals who our Customers have a business or professional relationship with. If you are a user of the Services, your use of such Services is also subject to the Terms of Service between Lifesize and the Customer that has enabled and administered your access to the Services. In addition, your use of the Services may be subject to your organization’s policies (if any), and those policies may be different from this Privacy Policy. A copy of the Terms of Service is accessible at or by emailing Capitalized terms used but not defined in this Privacy Policy have the meanings provided in the Terms of Services.

If you access the Services through an account provided by an organization you are affiliated with, such as your employer or school, such organization may control and administer your Lifesize account, and access and process your personal information and data transmitted through the Services. Please be aware that your Account Administrator has the ability to access and review any recorded video calls, Chat transcripts, and Call Data Records. In addition, if you sign up for the Services using your work email address, your username will be visible to other users who have the same email domain or another domain enabled by your Account Administrator.

Types of Personal Information Collected and Processed through the Services

The types of information collected and processed by Lifesize in connection with Customer’s use of the Services include, but are not limited to: name, employer, business role, professional title, contact information (company, email address, telephone number, and physical business address), account username, localization data, device identification data, software/operating system version, connected hardware products, custom settings and preferences, other systems information, Customer Content and Call Data Records (such as time of call, participants, and call duration).

Why We Collect and Process Personal Information through the Services

Lifesize collects and processes personal data of end users using Lifesize’s Services under the direction of the Customer in order to provide the Services to end users in accordance with the Terms of Service and any additional instructions provided by its Customers. Customers are responsible for complying with any regulations or laws that require providing notice, disclosure and/or obtaining consent prior to transferring the data to Lifesize for processing purposes.

We also use your information to display your identity to other users during a video call and in Chat messages, to communicate with you about features of the Services and updates, to understand how the Services are being used, to send you marketing communications, to optimize your connection to our data centers, and to improve the Services.

Customer Content

Lifesize collects and processes personal information contained in Customer Content, including information related to:

  • Video Calls and Virtual Meeting Rooms (“VMRs”): VMR titles, invitations, participants, VMR link, features used during the call, date, time and duration of the call. We transmit audio and video call content and screen sharing content between call participants during the call, but we do not retain or store the content unless Lifesize Record and Share is activated by a participant.
  • Chat Transcripts: Chat content, sender and recipients, date, time, and read receipts.
  • Status: Status information, for example about whether and when you are logged-in to the Services, which you can choose to share with other users or disable.

Any personal information about yourself or others that you share during a video call or using Chat will be available to all other participants in such call or receiving your Chat message. In addition, recordings of a call may be automatically shared with each registered user of the Customer’s account who participated in the call. This access may be modified by the individual responsible for the recording, who is either the VMR organizer or, if a VMR is not used, the participant who selected to record the call. The recording is not shared with guest participants or registered users associated with a different Lifesize account. Lifesize is not responsible for the accuracy, content and legality of any Customer Content or data displayed, transmitted, distributed or stored by or on behalf of Customer and its authorized end users, including any personal information contained in such Customer Content.

Call Data Records

The Services automatically collect information about your usage of the Services, including actions taken during calls, date and time of calls, duration of calls, participants, quality and packet loss issues, network connectivity, and performance information related to other aspects of your use of the Services, such as your of certain features such as video and screen sharing, VMRs, Record and Share, Live Stream and Chat ("Call Data Records"). We use Call Data Records to understand how Services are used, to diagnose problems, to respond to customer support requests, to conduct analytics and aggregate statistical analysis, to prevent or address service or technical problems and to improve the Services.

Mobile and Browser Permissions

The Service makes use of a number of features available on mobile device and web browser platforms to support your video conferencing and collaboration experience. Depending on your device, your application may request or automatically obtain some or all of the following permissions in order to enable your use of the Services and its features:

  • Phone, microphone, camera and speaker;
  • Screen sharing;
  • Calendar and contacts; and
  • Push notifications.

The Services will only make use of these permissions when you choose to enable them or when you initiate or receive a call using such device or application. You may configure your device to disable these permissions.

Access and Data Retention of Personal Information Collected and Processed through the Services

Lifesize has no direct relationship with individual end users who use Services through a Lifesize Customer. If you seek access to or wish to correct, amend, update or delete personal information or data maintained in a Lifesize Customer account, or if you wish to disable or delete your Lifesize account entirely, please contact your Account Administrator directly. If the Customer requests Lifesize’s assistance in modifying personal information or data in order to comply with applicable data protection regulations, Lifesize will respond to such request within a reasonable period of time. If you are using a free service, and you seek access to or wish to correct, amend, update or delete personal information or data maintained, or if you wish to disable or delete your Lifesize account entirely, please contact us using the information below in Section 10.

Lifesize will retain personal information that we collect or process on behalf of a Customer for as long as needed to provide the Services to such Customer in accordance with the Terms of Service. Lifesize may also retain such information as long as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.


Use of Personal Information

Lifesize only uses your personal information for the purpose for which you provide it to us as described in this Privacy Policy.

Sharing Personal Information with Third Parties

Lifesize does not trade, rent or sell customer or user information to unaffiliated companies. However, because Lifesize is a global company, your personal information may be shared with other third parties around the world who work with or support Lifesize in its provision of products and Services. For example, we may disclose your personal information in connection with the following:

  • Subsidiaries and Affiliates: Lifesize may disclose personal information to Lifesize’s subsidiaries and affiliates for the purposes described in this Privacy Policy.
  • Third Party Distributors and Resellers: Lifesize contracts with distributors, resellers and agents around the world to sell products and Services to Customers and may disclose personal information to such partners for the purposes described above.
  • Shipping Providers: Lifesize hires shipping companies to efficiently deliver products to customers and may provide them with only the personal information necessary for shipping and delivery purposes.
  • Service Providers: Lifesize may hire third party service providers to perform certain tasks and functions on its behalf. For example, Lifesize may use service providers to distribute email communications to you, provide data analysis, or host a data center. All service providers are subject to strict confidentiality, privacy and security obligations and process your information only on our behalf and subject to our instructions.
  • Community and Social Media Platforms: If you post any information in public areas of the Website, such as community forums, blogs or other areas, it will be available to the public and we may reuse and republish such information at our discretion.
  • Business Transfers: Lifesize may disclose information to another business entity in the event we plan to merge with or be acquired by that business entity; or to any organization involved in a merger, transfer, or sale of our assets or business.
  • Protection of Lifesize and Others: Lifesize may disclose information to protect and defend its rights or property, including this Website, or if we believe that disclosure is necessary for the public interest. We may also be required by mandatory law to disclose your personal information to governmental authorities such as law enforcement agencies in countries where Lifesize provides Services or where third parties act on our behalf.
  • Anonymized Data: We may share anonymized information freely, but only after we redact it to ensure that recipients cannot use the data to identify you or link the data to you.

Before we disclose your personal information for reasons other than as described above, we will first obtain your consent, for example via e-mail, click-through, or an online opportunity to opt-out. In the event that we disclose your personal information to a third party, we will require such third party to protect and maintain your information in compliance with our policies and in accordance with applicable law. We hold our vendors responsible for complying with the law, and we routinely review their assertions, certifications and registrations relating to privacy and data security. Unless as otherwise provided by applicable law, Lifesize is only liable for third party breaches of this Privacy Policy if we fail in our due diligence.


Lifesize and its third party service providers collect non-personal information about how you use the Website and Services through “cookies” (small text files that can be read by a web server in the domain that put the cookie on your hard drive), internet tags (e.g., web beacons) in the aggregate, and track navigational data. For more details, please read our Cookie Compliance Management page. We also collect information such as the URL of the website you previously visited, the pages you visit within the Website and any transaction details (downloads, requests, etc.). This information is used to understand how you interact with the Website, and to help us optimize our marketing efforts including managing our advertising on other sites providing you ads based on your activities on the Website. If you wish to manage your preference of being served target ads, you may go to this Consumer Opt-Out page by the Network Advertising Initiative and use the tool to opt out of those companies. Please note that whatever your preference, you will continue to receive non-personalized ads. You may also set your browser to notify you when a cookie is set or to refuse or delete cookies altogether, but certain features of the Website might not work in this case.


Your Consent

By using the Website and/or Services, you consent to Lifesize's use of your personal information as described in this Privacy Policy. This Privacy Policy is not intended to and does not create any contractual or other legal rights in or on behalf of any party.

Your Choices and Opting-Out

If you do not agree with this Privacy Policy or any of its terms, you may choose to not use the Website or Services. In addition, you have the ability to direct us to update or delete/deactivate certain information pertaining to you. You can also contact us to request removal of your personal information from the blog, community forums or other public areas on our Site. Lifesize may not be able to remove some or all of your personal information, in which case we will let you know why. Please contact us using the information in Section 10 below. For your protection, we may only implement requests with respect to the personal information associated with the particular email address that you use to send us your request, and we may need to verify your identity before implementing your request.

You may stop the delivery of marketing e-mails by following the unsubscribe instructions contained in the email received or at the subscription management page on the Website. Lifesize will respond to your request to review the information we have on file for you within a reasonable period of time from receiving such request. We will also provide you the opportunity to opt-out of having your personal information used for certain purposes whenever we ask for this information.

Consent to International Transfers of Data

Personal information may be stored and processed in the United States or in any other country in which Lifesize or its affiliates, subsidiaries or agents maintain facilities. By using the Website or Services, you consent to the collection, processing, maintenance and transfer of personal information outside of your country, including to the United States and other applicable regions in which the privacy laws may not be as comprehensive as or equivalent to those in the country where you reside.


Lifesize is committed to the protection and security of your personal information. To ensure your personal information remains confidential and secure, every Lifesize employee is required to complete mandatory data security and privacy training. We also implement a variety of industry-standard technical and organizational measures, including SSL encryption, to secure your personal information from unauthorized access, use, loss or disclosure.

However, no system in which personal information is transmitted via the internet can ensure complete security 100% of the time. Lifesize cannot guarantee the security of your information transmitted through the Website or the Services. To the extent permitted by applicable law, such transmission is at your own risk.

Please also be aware that it remains your responsibility to take the following precautions when using the Website and Services:

  • Protect your log-in credentials, including your username and password.
  • Change your password often using a combination of letters, numbers and special characters.
  • Ensure that no one else uses the Website or Services while your device is logged in, including by logging on through a mobile, Wi-Fi or shared access connection.
  • Log-off or exit from the Website and/or Services when not in use.
  • Secure all other account details. In particular, do not send credit card information or sensitive data in an unsecured email.

If you think that your account or personal information has been compromised, or if you have any questions or concerns about the security of your personal information, please contact us as soon as possible at These policies are managed in accordance with


Lifesize complies with the EU-U.S. Privacy Shield Framework and the Swiss-U.S. Privacy Shield Framework, each as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information transferred from the European Union and Switzerland to the United States. Lifesize has certified to the Department of Commerce that it adheres to the Privacy Shield Principles. If there is any conflict between the terms in this Privacy Policy and the Privacy Shield Principles, the Privacy Shield Principles shall govern. To learn more about the Privacy Shield program, and to view our certification, please visit


Lifesize uses a self-assessment approach to assure compliance with this Privacy Policy and periodically verifies that the policy is accurate, comprehensive for the information intended to be covered, prominently displayed, implemented and accessible. If you have any questions or concerns about Lifesize’s Privacy Policy or this Site, we encourage you to contact us at the following using the following information:

Phone: +1-877-LIFESIZE or +1-512-347-9300
Contact: Privacy Officer

Postal Mail: Lifesize, Inc.
Attn: Privacy
1601 South Mopac Expressway, Suite 100
Austin, Texas 78746
Email Address:

In compliance with the Privacy Shield Principles, Lifesize commits to resolve complaints about our collection or use of your personal information. EU and Swiss individuals with inquiries or complaints regarding our Privacy Shield compliance or Privacy Policy should first contact Lifesize at the above contact information.

If, after first contacting our Privacy Officer and allowing us a reasonable amount of time to address your complaint, you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact our U.S.-based third party dispute resolution provider (free of charge) at The dispute resolution process will be conducted in English.

For EU and Swiss individuals, Lifesize commits to cooperate with EU Data Protection Authorities and the Swiss Federal Data Protection and Information Commissioner and comply with the advice given by such authorities with regard to unresolved Privacy Shield complaints concerning data transferred from the EU or Switzerland.

Lifesize’s Privacy Policy under Privacy Shield and its implementation is subject to the investigatory and enforcement powers of the US Federal Trade Commission (FTC). If a dispute cannot be resolved through other procedures, in some circumstances (as described more fully on the Privacy Shield website at, you may invoke binding arbitration with the Privacy Shield Panel.


Lifesize does not knowingly collect personal information from Website visitors or users of Lifesize’s products or Services who are under the age of 16. If we are made aware that we have such personal information, we will take reasonable steps to delete such information.


This Privacy Policy is subject to change at any time by Lifesize, and we will notify you of any change by postings on the Website. We encourage you to review the Privacy Policy regularly for any changes and to be informed about how Lifesize is protecting your personal information. Your continued use of the Website and/or Services following the posting of modifications to this Privacy Policy constitutes acceptance of such modifications.

Last Updated November 7th, 2019