Privacy Policy

Protecting your privacy is important to Lifesize. We strive to keep your personal information confidential. By ensuring that you are aware of and understand the Lifesize Online Privacy Policy, we can provide you with better service. Please take a moment to read the following policy to learn how we handle your personal information.

Lifesize Privacy Policy:


Protecting your privacy is important to Lifesize. We strive to keep your personal information confidential. By ensuring that you are aware of and understand Lifesize’s Privacy Policy and how Lifesize uses and protects the personal information collected on its website (“Site”), we can provide you with better service. Please take a moment to read the following policy to learn how we handle your personal information, and contact us at privacy @ with any questions or concerns.


Why We Collect Personal Information

Lifesize collects and uses your personal information to give you superior customer service. In addition, we use your personal information to keep you up-to-date on the latest product announcements, software updates, special offers, and other information we think you'd like to hear about. This may occasionally include information from other technology companies about products and services that can add value to your Lifesize products. From time to time, we may also use your personal information to contact you online or via telephone to participate in a market research survey, so that we can gauge customer satisfaction and develop better products.

Types of Personal Information Collected

Under this Privacy Policy, “personal information” means information that reasonably can be used to identify or describe you as an individual.  This includes personal information that permits us to contact you (either physically or online), such as:

  • Your name
  • Your email address
  • Your telephone number
  • Your physical address
  • Your account username and password
  • Your title and your company’s name
  • Your IP address
  • Your domain name
  • Your demographic information

In addition, the following types of information will be automatically collected in connection with your use of Lifesize’s products and services, including Lifesize Cloud:

  • Device serial number
  • Software version
  • Connected hardware products
  • Custom settings
  • Other systems information
  • Call data records (such as number of calls, participants, and call duration)

Information you submit or that is collected in connection with your use of the Site and Lifesize’s products and services is stored on your Lifesize system and/or Lifesize’s servers, as further described in this Privacy Policy.

Submission of Personal Information

You may register at our Site and when using our products and services, and provide personal information at such times as when you download Lifesize software, sign into your account, access product information and updates, access our newsletter, register for a seminar, access a portal for technical service or support, or sign into a page that requires authorization. In addition, we may ask you from time to time to participate in a survey. You will know what personal information you submit in each case because you will manually enter the information. If you choose not to register and provide information, you can still use most of the Site. Unfortunately, you will not be able to access areas that require registration.

Automatic Collection of Information

Lifesize automatically collects on our server logs certain information about your computer hardware and software when you visit our Site or use our products or services. This information may include such things as your IP address, operating system, a description of any Lifesize products connected and how such products are used, browser type, domain names, access times, service provider and referring website addresses. 
Lifesize and its third party service providers collect non-personal information about how you use our Site through “cookies” (small text files that can be read by a web server in the domain that put the cookie on your hard drive), internet tags (e.g., web beacons) in the aggregate, and track navigational data. To learn more, please read our Cookie Compliance Management
 page. We also collect information such as the URL of the website you previously visited, the pages you visit within our Site and any transaction details (downloads, requests, etc.). This information is used to understand how you interact with our Site, and to help us optimize our marketing efforts including managing our advertising on other sites providing you ads based on your activities on our Site. If you wish to manage your preference of being served target ads, you may go to this Consumer Opt-Out page by the Network Advertising Initiative and use the tool to opt out of those companies. Please note that whatever your preference you will continue to receive non-personalized ads. You may also set your browser to notify you when a cookie is set or to refuse or delete cookies altogether, but certain features of our Site might not work.

Social Media Features

This Site includes social network media features, such as the Facebook Like button, and widgets, including the Share button (collectively “Features”). These Features may collect your IP address, which page you are visiting on our Site, and may set a cookie to enable the Feature to function properly. These Features are either hosted by a third party or hosted directly on our Site, and they allow you the ability to post information about your activities on our Site to your profile page to share with others within your network. Your interactions with these Features are governed by the privacy statement of the company providing it.

Purchase of Products

Any payment information, including credit card information, that you submit through our Site is collected by our payment processor and not collected by Lifesize. Our payment processor is authorized to collect and use the submitted information only for the purposes of providing this service. Please read the privacy statement of our payment processor, viewable where your information is collected.

Retention of Recorded Cloud Content

Customers may enable certain product features to record communication by participants during Lifesize Cloud conferences. When customers have enabled such features, conference recordings in the form of saved videos and chat transcripts (collectively, “Recorded Cloud Content”) may be stored by Lifesize where possible. Depending on the type of Recorded Cloud Content, Lifesize customers may configure the duration of such storage and may delete such Recorded Cloud Content as they choose. Lifesize will take appropriate technical and security measures to protect Record Cloud Content from unauthorized access and/or use. A customer’s use of the Lifesize Cloud recording and storage features is governed by the Lifesize Cloud Terms of Service, and may be de-activated by the customer at any time at the customer’s discretion. Lifesize cannot view or de-encrypt any Recorded Cloud Content without consent from the customer.

Job Applicants, Current and Former Employees

If you use this Site to apply for employment with Lifesize, we will use the personal information you provide to process your application and to monitor recruitment statistics. Unless otherwise required by law, we will not disclose your personal information to a third party (for example, in connection with verifying professional references) without informing you. We may retain personal information about unsuccessful candidates after the recruitment exercise has been completed. We may also retain de- personalized statistical information about applicants to help our recruitment activities. Lifesize’s corporate headquarters is located in Austin, Texas, and employee information and recruitment data is retained there and in other Lifesize locations worldwide. Once a person has commenced employment with Lifesize, we compile a personnel file relating to their employment, and we provide more details about how we retain personal information at that time.

Children's Personal Information

We do not knowingly collect personal information from Site visitors or users of Lifesize’s products or services who are under the age of 13. If we are made aware that we have such personal information, we will take reasonable steps to delete that information.


This Privacy Policy applies to information collected through Lifesize’s Site, products and services, including Lifesize Cloud. For additional information about Lifesize Cloud, please click here to review the Lifesize Cloud Privacy Statement. This Privacy Policy does not apply to your use of unaffiliated sites to which this site may link, including social media features. Lifesize encourages you to carefully read the privacy statement of any website you visit.


Use of Personal Information

Lifesize only uses your personal information for the purpose for which you provide it to us as described in this Privacy Policy.

Sharing Personal Information with Third Parties

Lifesize does not trade, rent or sell customer or user information to unaffiliated companies. However, because Lifesize is a global company, your personal information may be shared with other third parties around the world who work with or support Lifesize in its provision of products and services. For example, we may disclose your personal information in connection with the following:

  • Lifesize contracts with channel distribution partners, including distributors and resellers, around the world to sell products and services to end users. We require channel partners to execute an agreement to protect your personal information in accordance with the Lifesize Privacy Policy.
  • Lifesize hires shipping companies to efficiently deliver products to customers, and we provide them with your personal information for shipping and delivery purposes only.
  • We may hire affiliated and unaffiliated service providers to provide service to you. For example, we may use an email service provider to submit email communications to you on our behalf. All service providers are subject to strict confidentiality obligations and process your information only on our behalf and subject to our instructions.
  • We may share redacted or anonymized information freely, but only after we redact it to ensure that recipients cannot use the data to identify you or link the data to you.
  • We may have to disclose information for purposes of protecting your or our legal rights or as required by law or to comply with orders from courts and government entities. We may also be required by mandatory law to disclose your personal information to governmental authorities such as law enforcement agencies in countries where we or third parties acting on our behalf operate.
  • We may disclose information to another business entity should we plan to merge with or be acquired by that business entity; or to any organization involved in a merger, transfer, or sale of our assets or business.
  • If you post any information in public areas of our Site, such as community forums, blogs or other areas, it will be available to the public and we may reuse and republish such information at our discretion.
  • We may disclose information to protect and defend the rights or property of Lifesize, including its Site, or if we believe that disclosure is necessary for the public interest.

Before we disclose your personal information for reasons other than as described above, we will first obtain your consent, for example via e-mail, click-through, an online opportunity to opt-out, or otherwise. In the event that we disclose your personal information to a third party, we will require such third party to protect and maintain your information in compliance with our policies.  We hold our vendors responsible for complying with the law, and we routinely review their assertions, certifications and registrations relating to consumer privacy and data security.  Unless as otherwise provided by applicable law, Lifesize is only liable for third party breaches of this Privacy Policy if we fail in our due diligence.

Use of non-Personal Information

We also use anonymous and aggregated data to create statistics and reports for various business purposes, including in connection with maintaining functionality of the Site and Lifesize’s products and services, and for marketing related purposes.

E-Mail Messaging

Lifesize will periodically send users e-mail messages about our products and services. We also use tracking pixels to determine, in the aggregate, how many people open our e-mails.

Consent to Transfer

Personal information collected through Lifesize’s Site, products or services may be stored and processed in the United States or in any other country Lifesize or its affiliates, subsidiaries or agents maintain facilities. By using this Site, you consent to the collection, processing, maintenance and transfer of personal information outside of your country, including to the United States and other applicable regions in which the privacy laws may not be as comprehensive as or equivalent to those in the country where you reside and/or are a citizen.


Your Consent

By using our Site, you consent to Lifesize's use of your personal information as set forth in this Privacy Policy. This Privacy Policy is not intended to and does not create any contractual or other legal rights in or on behalf of any party.

Your Choices and Opting-Out

If you do not agree with this Privacy Policy or any of its terms, you may choose to not use our Site, products or services. You also may at any time, review, edit and/or remove information we maintain on you. To the extent permitted by applicable law, we will promptly comply with any request to review, edit or remove your information. You also have the ability to direct us to update or delete/deactivate certain information pertaining to you. You can also contact us to request removal of your personal information from the blog, community forums or other public areas on our Site. Lifesize may not be able to remove some or all of your personal information, in which case we will let you know why. Please contact us using the following information:

  • Phone: +1-877-LIFESIZE or +1-512-347-9300
  • Contact: Chief Privacy Officer
  • Postal Mail: Lifesize, Inc. Attn:  Chief Privacy Officer 1601 South Mopac Expressway, Suite 100 Austin, Texas 78746
  • Web site:

You may stop the delivery of marketing e-mails by following the unsubscribe instructions contained in the email received or at the subscription management page on our Site. Lifesize will respond to your request to review the information we have on file for you within 30 days from receiving such request.
We provide you the opportunity to opt-out of having your personal information used for certain purposes whenever we ask for this information. We will retain your information for as long as your user account is active or as needed to provide you services, and as necessary to comply with our legal obligations, to resolve disputes, and to enforce our agreements.


Lifesize is committed to the protection of your personal information. To ensure your personal information remains confidential, we communicate these privacy guidelines to every Lifesize employee. We also use a variety of security technologies and procedures, including SSL encryption, to help protect your personal information from unauthorized access, use, or disclosure. Any information that is collected is stored in a secured database. 

Unfortunately, no system in which personal information is transmitted via the internet can ensure complete security 100% of the time. A variety of factors may compromise the security of personal information, including unauthorized entry to or use of our Site, and hardware or software failures. Lifesize cannot guarantee the security of your information transmitted to our Site or through our services. Transmission of your personal information on our Site or through Lifesize’s products and services is at your own risk.

Please also be aware that it remains your responsibility to take the following precautions when using this Site and Lifesize’s products and services:

  • Protect your log-in credentials, including your username and password;
  • Ensure no one else uses the Site while your device is logged into the Site, including by logging on through a mobile, Wi-Fi or shared access connection you may be using;
  • Log-off or exit from the Site when not using it; and
  • Secure other account details.

If you think that your account or personal information has been compromised, please contact us as soon as possible using the information provided in this Privacy Policy. These policies are managed in accordance with

Lifesize complies with the EU-U.S. Privacy Shield Framework and the Swiss-U.S. Privacy Shield Framework, each as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information transferred from the European Union and Switzerland to the United States. This includes personal information in the context of an employment relationship, for which Lifesize commits to cooperate with the EU Data Protection Authorities (DPAs) and the Swiss Federal Data Protection and Information Commissioner (FDPIC) and comply with the advice given by such authorities with regard to human resources data.  Lifesize has certified to the Department of Commerce that it adheres to the Privacy Shield Principles. If there is any conflict between the terms in this privacy policy and the Privacy Shield Principles, the Privacy Shield Principles shall govern. To learn more about the Privacy Shield program, and to view our certification, please visit


Lifesize uses a self-assessment approach to assure compliance with this Privacy Policy and periodically verifies that the policy is accurate, comprehensive for the information intended to be covered, prominently displayed, implemented and accessible.  If you have any questions or concerns about Lifesize’s Privacy Policy or this Site, we encourage you to contact us at the following using the following information:
Phone: +1-877-LIFESIZE or +1-512-347-9300
Contact: Chief Privacy Officer
Postal Mail: 
Lifesize, Inc.
Attn: Chief Privacy Officer
1601 South Mopac Expressway, Suite 100
Austin, Texas 78746
Email Address:

In compliance with the Privacy Shield Principles, Lifesize commits to resolve complaints about our collection or use of your personal information. EU and Swiss individuals with inquiries or complaints regarding our Privacy Shield compliance or Privacy Policy should first contact Lifesize at the above contact information.

If, after first contacting our Privacy Officer and allowing us a reasonable amount of time to address your complaint, you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact our U.S.-based third party dispute resolution provider (free of charge) at  The TRUSTe dispute resolution process will be conducted in English.

Lifesize’s Privacy Policy under Privacy Shield and its implementation is subject to the investigatory and enforcement powers of the US Federal Trade Commission (FTC).  If a dispute cannot be resolved through other procedures, in some circumstances (as described more fully on the Privacy Shield website at, you may invoke binding arbitration with the Privacy Shield Panel. 


This Privacy Policy is subject to change at any time by Lifesize, and we will notify you of any change by postings on our web site. We encourage you to review the Privacy Policy regularly for any changes and to be informed about how Lifesize is protecting your personal information. Your continued use of our Site following the posting of changes or amendments to this Privacy Policy constitutes acceptance of any changes and amendments. In any case we will not make any changes that are less protective of your personal information collected in the past without your consent. Thank you for your interest in Lifesize and our products and services.

Revised October 26, 2017