Merge requests

 

Request to merge accounts (free or trial accounts only)

An admin of a free or trial Lifesize account can request to merge their account into an existing Lifesize account. 

  1. Enter the email address of the admin for the Lifesize account you wish to join.
  2. Click Send Request. Once sent, your request status is pending.

 

If accepted:

  • Your account is automatically merged
  • Users from your account will be merged as users not admins
  • Call history, meetings, and recordings will not be merged

 

 

Accept or decline requests from other Lifesize accounts to merge into your account

An admin or superuser of the account that was sent a merge request will see a new Merge Request in their admin console and can choose to Accept or Decline the request.

 

If accepted:

  • The requester's account is automatically merged
  • Users from requester's account will be merged as users not admins
  • Call history, meetings, and recordings will not be merged

 

NOTE: An account merge will not occur if it causes the paid account to go over its user limit.