If you are unable to pan, tilt, or zoom a camera, ensure that the remote control contains two AAA batteries that are in good working condition. Verify that no objects are obstructing the sensor on the front of the camera and that the LED on the front of the camera flashes bright blue when you use the remote control to perform a task.
If the camera does not show video, ensure that the camera is connected to the Lifesize system with a camera cable in the appropriate camera input or contact your administrator.
Verify that the blue LED on the front of the camera is lit, which indicates that power is active, and reboot the system if necessary to verify that the camera turns on. If a system reboot does not resolve the problem, you might need to reapply power to the camera.
Administrators can also configure preferences for the following camera conditions:
- auto focus
- lock camera position
- auto exposure
- white balance
Read more about these preferences.