Diagnostic tools

Diagnostic Description
System Information Details about your system, including serial numbers and versions, are available in Diagnostics > System Information.

Access system information also in > on the system's display.

System Logs Save system logs to your computer in Diagnostics > System Logs.

Set log levels in Preferences > System Log Levels. Lifesize recommends using a syslog server for integrated configurations.

NOTE: If you disable the logs for Database, System Status, Timer, and Video Hardware, rebooting the system returns the log levels to their default values.

Diagnostic Report Support personnel might request that you capture a diagnostic report from your system to identify the cause of a problem with your system.

When you are instructed to gather information, select Diagnostics > Diagnostic Report > Generate Diagnostic Report.

Camera
Use the camera diagnostics to adjust camera brightness and white balance and correct some types of flicker. Read more about camera diagnostics.
Call Records To download call history, select Diagnostics > Call Records > Download Call Records. Read more about call records.
System Health Indicator The health icon that appears on the main screen is an indicator of a system issue. Read more about system health.