We spoke with Telecom Reseller about how CxEngage by Serenova, our omnichannel contact center solution, helps businesses go beyond the call center and evolve their customer experience to meet the demands of the growing digital marketplace.
With Gen Z set to make up 30% of the workforce by 2025, providing multi-channel options to meet the growing demands of customers for chat, text message, social media, and video customer service is crucial for businesses to survive and thrive in the digital era.
Listen to learn how CxEngage’s true omnichannel CCaaS offerings allow businesses to leverage these channels and prepared for the future of cloud-based customer service.
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