FAES FARMA Case Study

How Lifesize improved operations for the leading Spanish pharmaceutical company


 

Overview

FAES FARMA, founded in 1933, is a Spanish pharmaceutical company with extensive international experience in researching, producing and marketing pharmaceutical products and raw materials. The company has been recognized for an unwavering quest for excellence, the constant pursuit of maximum pharmacological quality in all its products and their effort to always offer highly effective solutions for their patients. 

FAES FARMA opted for a video conferencing solution to enhance their communication needs due to the organization’s growth both in locations and in international business. Since they were looking for a tool that integrated their current solution with future systems, they needed the greatest possible compatibility — especially with the H323 protocol, WebRTC, and SIP.

Challenge

With physical presence in several countries and almost 1,200 employees between its office in Madrid, its factory and R & D center in Leoia (Bizkaia), and its subsidiaries inside and outside the Iberian Peninsula, FAES FARMA needed a robust video solution to support their global communication strategy.

They were looking for a solution that would enhance internal management across their different locations as well as support external communication needs with partners, laboratories and customers. In 2014, several audio-only conference rooms were replaced with “virtual” room solutions but it wasn’t good enough. After researching providers, FAES FARMA deployed Lifesize cloud-enabled equipment for better connectivity and compatibility with other systems, eliminating the need for legacy on-site infrastructure equipment.

Solution

At first, FAES FARMA was intensely comparing Lifesize with four other tools. From the ease of use of the solution to the proactive customer support, Lifesize stood out among the rest and was a clear choice for their organization.

FAES FARMA logo

"We decided to select Lifesize because of its ease of use, support, and of course, price. Our projects and collaborations are increasingly 'inter-company’, and their professional solution gives us the reliability we need while also offering savings in travel time, calls and travel budget.”

— Jaime López Ostio, CIO of FAES FARMA

FAES FARMA’s Department of Information Technology in Madrid, with the support of the teams in Leioa, Barberá and Lisbon, worked closely with Lifesize to deploy the solution across their offices.  FAES FARMA uses Lifesize virtual meeting rooms to connect with guests and partners and opted for Lifesize Icon 450s for their small meeting rooms. The next steps include adding Lifesize Icons to their other locations to achieve a fully integrated, end to end video conferencing experience across their offices.

Outcome

Since deploying Lifesize, more employees at FAES FARMA area asking for video conferencing rooms. Thanks to the degree of performance satisfaction and the advantages of video conferencing solutions in the cloud, the company is evaluating the possibility of deploying additional Icon video conferencing systems across Spain, Portugal, France, Italy and Mexico.

All the departments of FAES FARMA currently use Lifesize video conference rooms — Finance, Purchasing, Registries, Quality, Production, Sales, the Medical Department, Legal, Pharmacovigilance, Engineering, General Management and, of course, the Information Technology group.

"Part of my responsibility as a CIO is the identification and use of new tools for better business management. And with the choice of Lifesize we have managed to optimize this management through the improvement of both internal and external communication."

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