Financial institutions offer very compelling insight into the ways
Lifesize distinguishes itself from competitors. When it comes
to security and reliability for business-critical communications,
Lifesize offers banks a solution that delivers the best in compliance,
performance and affordability.
We chatted with Carson Utecht, Vice President of People at First Commerce Credit
Union, about how Lifesize has streamlined operations and helped move the bank into
We use Lifesize as a way to bridge employee communications across nine branch
offices spread throughout North Florida and South Georgia. Most notably, we use
Lifesize for the weekly regional manager meetings. Before video conferencing, the
managers had to physically travel to see each other, which took anywhere from a half
hour to three hours door to door. Now we’ve reduced the total time for these meetings
to one hour — and eliminated the added expense of lost time and productivity. The
managers took to the new system very well. We also use Lifesize for HR trainings and
can turn what used to be a half-day onboarding process into an hour.
We’re moving into a more virtual world, and Lifesize helps us prepare for this eventuality.
One of our most interesting use cases has to do with hiring staff for our new interactive
teller devices. Interactive tellers, which will replace a number of ATMs and drive-thrus,
are staffed virtually. We’re using Lifesize to conduct interviews for these positions
for the sole purpose of seeing how comfortable candidates are on camera. Distant
candidates are now interviewed on Lifesize to save travel time and expense for a first
Ease of use. I literally press a button to speak to someone in a different branch or be
face to face with a candidate or vendor.
First and foremost, we needed a system that would comply with the strict cyber
security protocols stipulated for financial institutions. After researching all the options,
not only was Lifesize the most affordable, the quality of video was superior — much
crisper and clearer than competitors. I came to First Commerce from a large, global
organization that regularly used video conferencing and at first I thought we’d just use
the same system. But the price tag was shocking.
I had a very profound experience with Lifesize customer support. We had a technical
issue that we thought was going to require someone visiting us onsite. But since the
customer support call took place over video, the technician simply walked us through
the fix on a sample device. We were able to replicate the fix on our own device as we
watched. This was a sheer delight.