The IT Manager Who Shattered Shadow IT Confronting Shadow IT and Taking Back Your Software Stack Shadow IT has become a household (or office-hold) name in today’s modern businesses, but what a lot of organizations don’t realize is the number of risks involved in ignoring those rogue technology installations. According to one study, the average large enterprise uses around 1,220 individual cloud services, which is more than 13 times the 91 services recognized by IT departments. Not only does Shadow IT go directly against IT departments, it can also create security vulnerabilities and unnecessary costs. Employees typically engage in Shadow IT because they think it will save their company, and IT department, time and money. In reality, going around IT just bypasses the critical management, integration, and security and compliance-related safeguards that they support. Imagine a world in which Shadow IT has permeated every inch of the enterprise, and, more than anyone ever could have imagined, threatened the security, profitability and efficiency of the entire company. It’s the Wild West — gunfights in the streets, damsels in distress and old-sounding saloon pianos chiming in the background. Enter Clark the IT manager (and hero of this story), his boss Cynthia the CIO and his trusty sidekick Steve the sys admin. The three sit silently together. Their department has lost control, and no one knows for certain which technologies are being used across the organization. The consumerization of IT, or the cycle of employees bringing popular consumer market technologies from home into the office, has made it easy for employees to deploy technology while leaving the IT department in the dark. This problem isn’t a unique issue for Clark and his team. In an Intel Security survey, 23% of respondents said their departments handle security without IT’s help. One day, Clark decided to draw the line. He was sick and tired of being controlled by the whims of Shadow IT, sick and tired of not knowing what technology was being used to keep the business running. So he decided to do something about it. He rallied his team, built a plan of action and charged headlong into battle against Shadow IT. As a company that depends heavily on the approval of the IT department, we wanted to learn more about Clark’s thoughts on rogue applications and get a better understanding of his systematic approach to confronting Shadow IT and building a more transparent IT management culture.