We love our customers! Helping you achieve success and earning your business for life are our goals. To do this, we have built a world class support offering to help you realize the most from your investment.
You mean the
world to us; to prove it, we have staffed our global support team with
skilled technical support engineers who are experts in our products.
This Extreme Support team is yours 24 hours a day, 7 days a week,
365 days a year and is accessible— really accessible. You can chat,
email, call, submit a request online and ask a question in Lifesize
Community. We care about your success and partner closely with
your Customer Obsession Team to ensure that your experience with
Lifesize is seamless.
In addition to Extreme Support, you also have a dedicated Customer
Obsession Team who starts their relationship with you when you join
our Lifesize family and who sticks with you—well, we hope forever.
And if that isn’t enough, you get priority access to our support
team, a one-hour meaningful response time (by one of our skilled
engineers) and access to special community groups.
For Extreme Support customers we also offer a 99.9% uptime service
level agreement, giving you assurance that our service will be there
when you need it.
NOTE: Feature availability and price vary by subscription plan, selected options, and paired devices.
What is a Customer Obsession Team? Glad you asked! Your Customer
Obsession Team is accountable for your onboarding success and for
ensuring that you are getting the most from your Lifesize products.
But it doesn’t stop there. They stick with you forever. (We told you we
loved our customers.)
Your primary Lifesize Customer Obsession Team contact is your
Customer Success Advocate.
Contacting us is fast and easy! Simply submit a support ticket and
you’ll be prioritized to the top of the queue. You’ll receive a response
within the hour!
If you have an existing video conferencing infrastructure, let Lifesize
Professional Services assist you with a Lifesize migration plan.
The Lifesize Community is your one-stop resource for all kinds
of great information, from self-help to getting new product
announcements to requesting new features, because we want
to hear from you! Bookmark the Cloud Information group on the
Lifesize Community and start interacting with us!