Lifesize Cloud Security


Security concerns are a big reason companies dismiss using cloud-based services for any application. Video conferencing is no exception. At Lifesize, we understand the importance of security, and we built Lifesize Cloud to provide customers with a secure experience from the meeting room to the office and on the go.

Data storage

We store the following basic information:


  • Email address
    (which is also your username)
  • Password
  • First name
  • Last name
  • Telephone
  • Address
  • Company


  • Display name
  • Email address
    (which is also your username)
  • Password


We leverage a third-party PCI-compliant partner for direct sales and our Lifesize Partners for channel sales; therefore, no user billing information is stored in our systems.


We never record, capture or store any unencrypted video/media stream.



  • Each account (admin and users) is secured with a password.
  • We never send passwords via email. If you forget your password, you will be able to reset it.
  • Passwords are not shown in the licensing database.


  • Passcode — You can add a passcode to secure your meetings.
  • Remove participant — During a meeting, any participant can be easily removed from the call.


  • Restrict and distribute content.
  • Automatically published based on user preference.
  • Enable/disable recording for your entire organization.
  • Encrypted using the Advanced Encryption Standard of AES-128 for data in-flight and AES-256 for data-at-rest.


  • All chat conversations are fully encrypted for all parties.
  • Lifesize Cloud chat is hosted on Amazon Web Services (AWS), which is designed for security across all geographies and verticals. Learn more about AWS Security here.


  • Secure and encrypted calling end-to-end using AES-128 (Advanced Encryption Standard).
  • Support for TLS (Transport Layer Security) encryption for all signaling.
  • Authentication

    The connection between the Lifesize Cloud apps and Lifesize® Icon™ and the Lifesize Cloud service is authenticated through https at provisioning. Registrations are secured via TLS.

Firewall/NAT traversal

You don’t have to place devices outside your firewall to enable communications through Lifesize Cloud. Our architecture lets you keep your apps and conference room systems behind your firewall and manages the traversal through our authenticated servers.


Lifesize Cloud uses the following TCP/UDP ports against to enable the service.

Lifesize Cloud apps and Lifesize Icon:

Protocol Destination Port Description
TCP 80 HTTP: Lifesize Cloud app download
(NOTE: will redirect to admin console download page)
TCP 443 HTTPS: Lifesize Cloud app provisioning
TCP 35060/35061 Lifesize Cloud app signaling
UDP 10000-28000 RTP media

For any SIP systems:

Protocol Destination Port Description
TCP/UDP 5060/5061 SIP/TLS

For any H.323 systems:

Protocol Destination Port Description
TCP 1720 H.225: Call signaling
UDP 1719 H.225: RAS
TCP 10000-28000 H.245: Control channel

Service availability

Lifesize Cloud is operated in secure data centers in North America, Europe and Asia, ensuring redundancy and failover. In case of disruption, your calls will be routed to another available server. Our systems are backed up, ensuring that your configurations are protected and up to date.


Have more questions about Lifesize Cloud security? Contact us at

Austin, Texas, USA
+1 512 397 9300
Toll Free US +1 877 543 3749

EMEA Regional Officer
Munich, Germany
+49 89 20 70 76 0
Toll Free Europe
+00 8000 999 09 799

APAC Regional Office
+65 6631 2831


© 2017 Lifesize, Inc. All rights reserved. Information contained in this document is subject to change without notice. Lifesize and the Lifesize logo are registered trademarks of Lifesize, Inc. All other trademarks are the property of their respective owners.

ABCD1234567890 | DATE 3/31/2016

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