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Lifesize unveils new CxEngage capabilities and integrations

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Lifesize, Inc.
  • Why Lifesize
    • Why Lifesize?

      See how the perfect mix of smart video conferencing systems and easy-to-use video conferencing apps sets Lifesize apart

      Lifesize vs. Zoom

      A detailed look at the two leading cloud video conferencing solutions

    • Video Conferencing Overview

      Learn everything you want to know about video conferencing from the history of the conference call to selecting an enterprise-grade video conferencing solution

      Distributed Work@2x Distributed Work Overview

      Read how businesses around the world are embracing a new work paradigm and leveraging video to enhance productivity and collaboration.

  • Products
    • Cloud Conferencing_Nav-Icon Cloud Conferencing

      Connect and meet with anyone, anywhere from any device with stunning quality and end-to-end encryption

      Digital Whiteboard_Nav-Icon Digital Whiteboard

      Enhance any meeting or classroom with advanced collaboration tools built for brainstorming, planning, visualizing and teaching

      Meeting Room Systems_Nav-Icon Meeting Room Systems

      Outfit your meeting rooms with the leading audio and video conferencing devices

    • Meeting Rooms as a Service_Nav-Icon Lifesize Rooms-as-a-Service

      Bundle Lifesize meeting room systems, cloud service, maintenance and support for a fixed, predictable price

      Lifesize Share_Nav-Icon Lifesize Share

      Share presentations and media effortlessly with true wireless screen sharing

      Integrations_Nav-Icon Integrations

      Automate and improve workflows with pre-built integrations for Microsoft Teams, Slack and more

  • Solutions
    • Video Conferencing_Nav-Icon Video Conferencing

      Elevate your meeting experience with our end-to-end, global 4K video platform

      Cloud Contact Center_Nav-Icon Cloud Contact Center (formerly Serenova)

      Deliver next-gen customer experiences with CxEngage CCaaS solution with native Lifesize video

      Advanced Collaboration_Nav-Icon Advanced Collaboration

      Collaborate effortlessly with Kaptivo digital whiteboarding solutions for meeting rooms, education and remote work

    • Industry Use Cases_Nav-Icon Industry use cases

      Banking and Finance
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      Global Business and Technology
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      Oil, Gas and Energy

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What's New

Learn about the latest features and products from Lifesize

Lifesize Icon 300 with Micpod, PhoneHD and Icon Series.

January 2021

Lifesize Admin Console

Get more visibility into your account and room system subscriptions.

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Lifesize Record and Share

We’ve expanded support for the types of video files you can upload to your Lifesize recordings library.

Learn more

 

December 2020

Desktop and Web App

Participants now have the ability to use a virtual background or blur effect to enhance their video presence in meetings.

Learn more

 

November 2020

Lifesize Admin Console

We have increased security options in your Lifesize account with a new capability to require the use of passcodes for all meetings.

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Lifesize App for Slack

Start or join a Lifesize meeting directly from Slack and continue your conversation with crystal-clear video and audio quality.

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Kaptivo Rooms

Designed for a seamless collaboration experience in meeting rooms of all sizes, Kaptivo Rooms supports native integration with leading video conferencing room systems — bringing the creativity and flexibility of whiteboarding to your video meetings. 

Learn more

 

October 2020

Desktop and web app

Schedule, create and start Lifesize meetings – all from within Outlook – with a simpler user experience.  

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Desktop and web app

Guests can now participate in chat conversations during meetings. 

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Lifesize Admin Console

You can now send log files directly from the admin console.

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Lifesize Admin Console

We’ve made exporting your Past Meetings summary data easier. 

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September 2020

Lifesize Icon

The Raise Hands feature is now available for all Lifesize Icon systems as well as the Lifesize Room Controller app. 

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Lifesize Icon

Get control over room system upgrades and select your preference in the admin console for upgrade timing – General Availability, Preview or Hotfix. 

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Lifesize for G Suite

The new Lifesize add-on for G Suite allows users to easily create, schedule, and join meetings from within Google Calendar.

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Lifesize Live Stream

Embed live streams directly in your website by copying the embed code from the admin console.

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August 2020

Lifesize Admin Console

Get more control over your accounts – choose whether permanent meetings can be created in the web, desktop and mobile apps.

Learn more

 

Desktop and web app

Native, augmented digital whiteboarding, powered by visual collaboration technology from Kaptivo, is now supported in the Lifesize desktop app, web app, and guest experience.

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Lifesize Icon

We’ve made a new Crestron® control system module and associated source code available for use with Lifesize Icon 300, 500, and 700 room systems and Crestron room control solutions.

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July 2020

Lifesize Icon

Following the release of the Raise Hands feature for the Lifesize apps and guest experience, we’ve added it to Lifesize Icon 300, Icon 500, and Icon 700 room systems.

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Desktop and web app

Lifesize is verified as Citrix Ready, enabling enterprise customers who use Citrix Virtual Apps and Desktops to include Lifesize video in their collaboration workflow.

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June 2020

Lifesize Admin Console

Easily merge accounts, and get more visibility into your live meetings and account details.

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Desktop and web app

Remote moderator controls let you moderate a meeting without joining as a participant, entering the in-call experience, or physically interacting with room system hardware.

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Lifesize Admin Console

We’ve consolidated meeting settings and provided the ability to expire one-time meetings and reset the password for your Lifesize Icon systems.

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Lifesize Icon

Lifesize Icon 300, 500, and 700 room systems now integrate natively with Alexa for Business from Amazon Web Services (AWS) to support voice control.

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May 2020

Lifesize Admin Console

We've updated the Account Details section in Account Settings to display more information about your plan.

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April 2020

Desktop and web app

Meeting participants can now raise their hand within our desktop, web, and mobile apps, as well as our guest experience for Apple Safari, Google Chrome, and Microsoft Edge browsers.

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March 2020

Desktop and web app

We've updated the appearance of the desktop and web apps and made enhancements to make calling easier for everyone.

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Desktop and web app

Any admin or super user for your account now becomes a moderator automatically for any meeting they join. Additionally, meeting moderators can now lock and unlock meetings to manage access.

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Lifesize Admin Console

Manage your room systems more easily from the new Maintenance tab – view room system health status, reboot your system or reset to the original factory settings.

Learn more

 

Lifesize Record and Share

Admins and super users can now upload MP4 videos from other sources to develop a single, complete video library.

Learn more

 

February 2020

Desktop and web app

We've added support for up to 500 active participants in a meeting. 

 

Lifesize Guest Experience

We’ve launched an updated guest experience that makes it easier to use Lifesize to connect with people outside your organization.

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Lifesize Mobile App

Moderators now have the option to lock meetings to manage access. We've also added intuitive new controls for scheduling meetings and creating one-time meetings.

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January 2020

Lifesize Admin Console

We've added more robust reporting and in-depth meeting statistics so you can get the comprehensive call data needed to ensure meetings run smoothly throughout your organization.

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Lifesize Icon 500

Designed for a range of video conference room sizes, Lifesize Icon 500 delivers stunning 4K content sharing and brilliant 4K video quality with impressive meeting room flexibility. 

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December 2019

Lifesize Mobile App

We've added remote moderator controls to the Lifesize mobile app, enabling any admin, super user, or designated moderator to manage a meeting from their personal device without joining as a participant.

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November 2019

Lifesize Room Controller App

We’ve introduced a new huddle room solution comprised of Lifesize Icon 300, a companion Micpod, and the Lifesize Room Controller tablet application. Support for the Room Controller app also now extends to Icon 700.

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Lifesize Icon 300/700

The 3.4.0 release enables Crestron integration for Lifesize Icon 300/700 and includes new buttons for Lifesize Phone HD making third-party dialing easy from all paired Lifesize Icons.

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Lifesize Dash

Our software-based room kit solution is now supported on compatible Windows hardware systems.

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Lifesize Share

Lifesize Share now supports Firefox on Windows for wireless screen sharing.

 

October 2019

Desktop and web app

Support for Traditional Chinese has been added.

Desktop app

Our Microsoft Integration has been enhanced to include an easy-to-use message extension that lets you quickly find or create a Lifesize meeting and send the link in any Microsoft Teams chat – individual, group or channel.

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September 2019

Lifesize Admin Console

Gain valuable insights into your Lifesize account activity with Lifesize Admin Console dashboard improvements.

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Lifesize Chrome Extension

The Lifesize Chrome extension has been enhanced to let you choose to create a one-time meeting or select an existing meeting. We have also improved the user interface and added support for six additional languages.

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Lifesize Go

  • Added Mozilla Firefox support for both Mac and Windows
  • Expanded language support to include English; Chinese (simplified) (简体中文); Czech (Čeština); Dutch (Nederlands); Finnish (Suomi); French (Français); German (Deutsch); Italian (Italiano); Japanese (日本語); Korean (한국어); Norwegian (Norsk); Polish (Polski); Portuguese (Brazilian) (Português-Brasil); Spanish (Español); Swedish (Svenska)


Lifesize Room Controller app

The Room Controller tablet app for Lifesize Dash has been updated with a new look and feel, more intuitive control, and an improved user experience.



August 2019

Lifesize Icon 300/700

This new 3.2.0 software release adds 2x zoom capability to Lifesize Icon 300.  It also delivers other enhancements including support for a 4K custom background and USB RS-232 support, as well as several additions to the command line interface and important bug fixes for Icon 300 and 700.



Lifesize Admin Console

Get more control over your Lifesize directory and determine which users, room systems and meetings are visible to everyone and which are hidden.

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Lifesize Desktop and web app

The Lifesize Outlook Add-in is now available for Mac® and Office 365® users. Windows users will also get this update so everyone can benefit from the new simplified experience.

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July 2019

Lifesize Desktop app

Lifesize desktop app launchers for Google Chrome, Firefox and Safari automatically detect if you have the Lifesize desktop app installed to help you easily join your meeting.

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Lifesize Desktop and web app

Connect your Google and/or Office 365® calendar quickly and see all of your Lifesize meetings for the next seven days.

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Lifesize Admin Console

Tailor your Lifesize meeting invites to how your organization collaborates and simplify the join experience for your users and guests.

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June 2019

Lifesize Share

Experience new ways to use Lifesize Share. Enable your meeting rooms with digital signage, whiteboard sharing, join from mobile and more!

Learn more



Lifesize Go

Lifesize Go is our new, free video conferencing experience that supports up to eight participants, calling in right from their phone or browser, with no account or download required.

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Mobile app

  • Share your screen or content from your mobile device with other participants during a call.
  • You can now control the room system camera from your mobile device in supported calling situations.

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May 2019

Lifesize Dash

The ability to customize the background image for your Lifesize room systems now extends to Lifesize Dash.

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April 2019

Admin console

The Lifesize Admin Console has been redesigned to improve the experience of setting up and managing Lifesize accounts for administrators and super-users—and it’s now enabled on all accounts.

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Mobile app

We are pleased to announce that new features are available in the Lifesize mobile app. Previously introduced for users to try out in Beta Features Mode, the following features are included as standard in the latest release:

  • A new home screen to help you quickly join a meeting or schedule a call
  • See all your upcoming meetings and manage your calendar
  • Change your settings to only see your Lifesize meetings


Lifesize Icon 300

The new Lifesize Icon 300 is the perfect fit for small spaces and huddle rooms, with a flexible design, ultra-wide field of view, full-motion 4K content sharing, and best-in-class audio.

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March 2019

Lifesize Icon 700

The new Lifesize Icon 700 delivers the premier video communication and collaboration experience, with lifelike 4K video conferencing, full-motion 4K content sharing, breathtakingly powerful zoom, and unparalleled audio quality.

Learn more


February 2019

Desktop app

Lifesize integration for Microsoft Teams is now available. Create, schedule and join Lifesize video meetings directly from Microsoft Teams. The Lifesize integration with Microsoft Teams adds extraordinary video conferencing inside and outside your organization from within the Teams workflow. 

Learn more


October 2018

Desktop and web app

The pop-out presentation window is now available in the Lifesize desktop (Windows®, Mac®) and the web app (Google Chrome™).

Learn more


Lifesize Dash

Lifesize Dash™ is now available. Lifesize Dash is an affordable software-based meeting solution for small spaces.

Learn more


August 2018

Desktop and web app

Adds more versatility to meetings with the option of a single-use, private one-time meeting space that is hidden from the directory.

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July 2018

Desktop and web app

  • Adds a "gear" icon so you can quickly change your camera and audio sources when you are in a call.
  • Improves the efficiency of how audio, video and content in point-to-point calls are routed. By routing media directly, when possible, Lifesize can avoid unnecessary usage of a company’s internet connection, which lowers bandwidth and improves latency for the customer. The ultimate outcome is superior audio, video and presentation quality and a better overall meeting experience.
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June 2018

Mobile app

  • Adds the ability to add a participant while in a call using the mobile app.
  • Help files for the new mobile app are now available in 15 languages. 


May 2018

Mobile app

The Lifesize mobile app is now available and offers remote users more flexibility for joining meetings, enabling increased collaboration throughout your organization.

Learn more


Lifesize Share

Lifesize Share is now available. Lifesize Share eliminates the clutter and delivers a truly wireless solution for sharing your media.

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April 2018

Desktop and web app

  • Directory provisioning is now available for supported Cisco® devices.
  • Support for far-end camera controls has been added in the Lifesize web and desktop apps.
  • Support for Korean has been added.
  • The new Lifesize Outlook Add-in has a completely new design with a simple, intuitive interface that is consistent with the new Lifesize web and desktop apps. Users can easily create and schedule meetings or instantly launch a Lifesize call directly from Outlook. The new Outlook Add-in automatically updates, reducing the burden on IT to manage rollouts of software updates. 


Admin console

Provides an enhancement to the admin console enabling more customization for Lifesize Phone HD. Personalize your Lifesize Phone HD home screen wallpaper, layout, buttons and names of your times zones.

Learn more


March 2018

Lifesize Icon

  • Version 3.6 includes several enhancements including remote pairing for Lifesize Icons, proxy setup capabilities and an adjustment to the default audio output for new Lifesize Icons. It also includes important fixes and resolves several bugs.



February 2018

Desktop and web app

Select Cisco® and Polycom® devices can register directly to the Lifesize service.

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Admin console

Improvements in the admin console to the meeting maintenance feature, which automatically deletes inactive meetings. Additionally, to prevent unintentional deletion of inactive meetings, we added a new step prompting admins to verify changes to the expiry interval before saving. 

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November 2017

Admin console

Includes an automatic cleanup feature for inactive meetings. In the admin console, you will notice a new label next to your meetings that are expiring soon – making it easy for you to check status at a glance.



Lifesize Icon

Version 3.5 includes improvements to ending a call in an escalated call and in a call in a virtual meeting room. It also includes important fixes and resolves several bugs. 




September 2017

Desktop and web app

We are excited to announce the full release of the Lifesize web and desktop apps.

Learn more


August 2017

Lifesize Icon

Version 3.4 release includes several enhancements for Lifesize Icon conference room systems. Moderator controls have been improved so that moderators can end the call for anyone, and participants can only end the call for themselves. On Lifesize Phone HD and Phone, 2nd Generation, you can now easily see if a system is in Do Not Disturb mode. The release also includes important fixes for stability and performance.




June 2017

Lifesize Icon

Version 3.3 includes enhancements where Lifesize Icons that are moderator muted are in a locked mute state until the moderator unmutes the participant and the improved user interface shows that the moderator has issued a Mute All. Added support for NEC PBX systems, AZERTY keyboard support for customers in France, and security improvements were made to make calls more secure.

 

Release Notes

  • Lifesize Icon 300/500/700
  • Lifesize Icon 400/450/600/800
  • Lifesize Web and Desktop App
  • Lifesize Mobile App
  • Lifesize Admin Console
  • Lifesize Share
  • Lifesize Dash and Room Controller App

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