Video Conferencing Statistics for 2019

by in Industry

Audio-only conference calls are being replaced en masse by more engaging and true-to-life video conferencing solutions. Numerous published articles equate video communication with increased productivity, better connected distributed teams, reduced travel expenses and a simpler way to meet, and this post brings those data points together for an easier way to see the impact of video conferencing through survey results and real-world usage.

Compiled list of relevant published video conferencing stats outlining the impact of video conferencing through survey results and real-world usage. 

Top 70 Video Conferencing Statistics

Improved workforces

There’s more to video conferencing than just serving as a convenient way to communicate – it has become an integral part of the way businesses operate, and it has opened the door for more remote work opportunities for individuals. Check out these video conferencing stats below and see how video conferencing is impacting the workforce:

  • 99% of respondents think that improving communication and collaboration can impact productivity positively [1]
  • 98% of respondents state that video conferencing helps with relationship-building inside and outside the company [1]
  • 98% of respondents agreed with the sentiment that improved communication and collaboration lead to improved productivity [2]
  • 94% of businesses say video conferencing increases productivity [3]
  • 90% of respondents say video makes it easier to get their point across [1]
  • 89% of respondents agree that video conferencing reduces time to complete projects or tasks [1]
  • 89% of users say video conferencing helps them feel connected [1]
  • 87% more people choose to use video conferencing today than the past 2 years [3]
  • 87% of employees not physically present for a meeting report feeling better engaged with colleagues through video [1]
  • 82% of video users are less likely to multitask (as compared to just audio) [1]
  • 76% of individuals use video collaboration to work remotely, and 75% of those experienced increased productivity and an enhanced work-life balance [1]
  • 63% of video users miss seeing colleagues’ faces when they can’t join calls [1]
  • Adding video to meetings improves productivity by up to 50% [2]
  • 43% of users said that video communication helps teams to be more productive despite being in different locations [4]
  • 41% of users believe that companies that use video conferencing have more engaged employees [4]
  • 38% of users said that video communications allow them to collaborate and share documents more easily and in real time [4]
  • 38% of users believe that employees who heavily use video communication are more productive [4]
  • 35% of respondents reported using video to feel more valued and included in company culture [4]
  • 31% of users said that video communication helps to connect them with customers, clients or partners more easily [4]
  • 25% of respondents use video to hold more productive meetings [4]
  • 22% of respondents use video to record and share meeting recaps more effectively [4]

Evolution of where people work 

Where people use video conferencing is changing. It allows employees to work from wherever they are, meaning their work, success and happiness is no longer limited to the office or the conference room. Check out these video conferencing stats to see how video conferencing has changed the way people work:

Compiled list of relevant published video conferencing stats outlining the impact of video conferencing through survey results and real-world usage.

  • 98% of remote workers are happier working from home [5]
  • 80% of telecommuters would like to work from home at least part time [5]
  • 43% of users said that video communication supports working remotely/from home [4].
    • In fact, 38% of the new digital native workforce (18–29) has adopted mobile video conferencing.
  • 53% of telecommuters work more than 40 hours in a workweek, compared to just 28% of those who work in an office [7]
  • 66% of remote workers say they would be more productive working from home [5]
  • 96% of remote workers would suggest working from home [5]
  • The number of telecommuting remote workers has actually increased by 115% in the last decade, making the need for video conferencing solutions and face-to-face communication essential. [6]
  • 66% of all respondents stated they use video conferencing outside of the workplace [4]
    • 51% of users said they have conducted video calls for work purposes from their homes at least once
    • 33% of users said they have conducted a video call for work purposes out of a coworking space at least once
    • 24% of users said they have conducted a video call for work purposes from a coffee shop or restaurant
    • 21% of users said they have conducted a video call for work purposes at least once while on vacation
    • 21% of users said they have conducted video calls for work purposes at least once from the bedroom
    • 14% of users said they have conducted video calls for work purposes at least once from the airport
    • 11% of users said they have conducted video calls for work purposes at least once while driving a car
    • 3% of users said they have conducted video calls for work purposes at least once from the restroom

User preferences and how teams video conference

People expect interoperability, flexibility and ease of use to be productive in their day to day video interactions. The following video conferencing statistics highlight the features people rely on for all the different ways they connect over video:

  • 51% value video as equally or more important than their enterprise chat apps for day-to-day work [4]
  • 48% of users said that their use of video conferencing at work has increased compared to their use two years ago [4]
  • Users expect interoperability, flexibility and ease of use to be productive [4]
    • 48% of users said that technical difficulties most often detract from video communication experiences
    • 46% of users said that poor audio quality most often detracts from video communication experiences
    • 41% of users said that overly difficult downloads/joining processes are a detractor to meeting experiences
    • 40% said that video quality most often detracts from video communication experiences
  • Video communication is an integral part of day-to-day business [4]
    • 80% of users said they use video communication at work for 1:1 meetings
    • 78% of users said they use video communication at work for team meetings or stand-up meetings
    • 77% of users said they use video communication at work for large group meetings or company town halls
    • 62% of users said they use video communication at work for meetings with customers or partners
  • Video communication isn’t limited to specific hardware or equipment, which means productivity isn’t limited either [4]
    • 77% of all respondents join video calls from a laptop or desktop computer
    • 34% of all respondents join video calls from dedicated conference room equipment
    • 31% of all respondents join video calls from a mobile phone
    • 13% of all respondents join video calls from a tablet

Bottom-Line ROI 

Over the years, the growth of video conferencing has been driven by the desire to control travel costs, a need to reduce response times, mergers and acquisitions, changes in workforce culture and the need for a more modern mode of communication and collaboration. These video conferencing statistics relate to ROI and bottom-line metrics:

  • 80% consider teleworking to be a job perk [5]
  • 72% of employers say teleworking has a high impact on employee retention [5]
  • 70% of telecommuters rate teleworking somewhat to extremely important in choosing their next job [5]
  • 36% of remote workers would choose a work-from-home option over a pay raise [5]
  • 33% of users said that video communication has decreased their work-related travels [4]
    • 47% have seen some reduction in travel due to video
    • 35% have reduced up to half their business travel due to video communication
  • 31% of users believe that companies that heavily use video communication care more about the environment [4]
  • 30% average travel cost savings for businesses that use video conferencing [8]
  • 16% of global companies are remote: empowering stay at home employees to video conference [8]
  • Companies that offer remote work are 25% less likely to see employee turnover [8]
  • If employees worked from home just half the time annually [5]:
    • $11,000 savings per person per year for a typical business
    • $2,000-$7,000 yearly savings for the telecommuter
    • $400 billion national savings a year
    • Telecommuters gain back 11 days a year
    • Greenhouse gas reduction would be the equivalent of taking the entire New York state workforce off the road
  • Poor conference call software loses business up to $34B annually [9]
  • Businesses can save anywhere from 60 to 75% in annual costs by moving from an on-premises deployment to a cloud video conferencing service [10]

Lifesize enables your workforce to thrive 

Employees do their best work when they’re equipped with the right tools. According to a Lifesize user survey, 85% cited increased productivity just by implementing Lifesize [1]. Here’s why:

Hardware and Software Together

By integrating our meeting room systems and cloud service, we enable every person and every conference room with amazing video conferencing.

Global Network 

With data centers in every major geography, our industry-leading global presence helps you connect your global teams through web conferencing.

Secure Communication 

Lifesize uses best-of-breed data centers with independent third-party security and privacy certifications to ensure the most secure and reliable foundation possible for our customers.

Seamless Integration

Lifesize fits in the workflow of your existing tools to give you the best video experience in the apps and meeting rooms you use every day.

2019 Impact of Video Conferencing Report 

We tested the theories and predictions of industry analysts and thought leaders against data sourced from more than 1,300 business professionals from a wide range of age groups, industries, occupations and income levels to add a layer of statistical significance to the trends impacting video conferencing in the workplace. Download the 2019 Impact of Video Conferencing Report for a full breakdown of our findings.

Sources

[1] https://www.lifesize.com/en/video-conferencing-blog/productivity-results-are-in

[2] https://www.lifesize.com/en/video-conferencing-blog/productivity-tips-from-the-experts

[3] https://www.slideshare.net/bluejeannw/10-must-know-video-conferencing-stats

[4] https://www.lifesize.com/en/ldp/the-future-of-video-communication-and-meeting-productivity

[5] https://www.lifesize.com/en/video-conferencing-blog/the-remote-worker-revolution-is-upon-us

[6] https://www.lifesize.com/en/video-conferencing-blog/how-working-from-home-saves-your-company-money

[7] https://www.lifesize.com/en/resources/infographics/video-conferencing-for-the-telecommuter

[8] https://krisp.ai/blog/remote-conferencing-statistics/

[9] https://loopup.com/us/resource-center/blog/poor-conference-calls-practices-costing-business-billions/

[10]https://www.lifesize.com/en/resources/white-papers/how-cloud-is-changing-the-video-conferencing-equation